Deskpro Legacy
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Can one user from an organization see all that organization's tickets?
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How do I link tickets to community topics?
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How do I notify a user when their ticket is assigned?
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How do I stop bounces and Out of Office messages being turned into tickets?
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How do I convert a normal user to an agent?
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How do I generate debug information for a ticket?
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Can tickets be put on hold?
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How can I see which tickets have been resolved by only one agent?
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How can I strip HTML from message content in my report?
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Changing the size of the navigation buttons
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How do I find the ID number of a Deskpro field or other item?
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How can I specify a sub-status in stats?
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Querying Custom Fields
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I'm having trouble making a custom report retrieve phone numbers
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Unified login with JSON Web Token standard
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I'm having trouble with the subject of reminder emails
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Is there a way to CC: someone into a ticket?
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I don't want to show the author for Knowledgebase articles
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I don't want to show the author of Knowledgebase articles
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How do I prevent a specific agent being assigned tickets?
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How do I create a welcome message for my portal?
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How do I change the welcome message for different usergroups?
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What are the cookies that Deskpro uses?
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How do I make tasks visible to certain agents, teams or departments?
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I'm having trouble getting JIRA-related triggers to work
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How do I make clear in email notifications to agent followers that they don't need to respond?
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How can my users view & manage their tickets within the portal?
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8. Create your first knowledgebase article
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How can I export my tickets?
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Removing 'Change Password' from the User Profile
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The Portal Editor won't load
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How do I set a default department for tickets submitted via the user portal?
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How do I customize the text that appears on my portal?
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I'm having trouble with agents not receiving SMS alerts
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What are the different interfaces within Deskpro?
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How do I set up Deskpro to have two teams of agents who can't see each other's tickets?
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How do I change the logo on the agent login screen?
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How do I remove chat from the user portal but offer chat on a different site?
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I'm having trouble with emails forwarded from certain accounts not showing up in the interface
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I'm having trouble with an error: "Error with your forwarded email"
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Can I send SLA notifications to a Slack channel?
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Adding tasks to tickets with triggers
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Adding a background image to the user portal
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How do I add a custom favicon to the user portal?
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How can I make agents record a solution for each ticket?
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How do I make guides or knowledgebase articles only visible to agents?
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I'm having trouble with being redirected to the wrong helpdesk address
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How can I set different SLA response times for weekdays and weekends?
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Why can't I add a custom ticket status?
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Hide Option to Upload Image
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