Deskpro Legacy
-
How long can User open a Resolved ticket
منشور: ١٥/٠٤/٢٠١٩
0٢٤/٠٨/٢٠٢٣ -
API: Setting contact data
منشور: ٢٩/٠٨/٢٠٢٣
0٢٩/٠٨/٢٠٢٣ -
Deskpro API usage examples
منشور: ١٠/٠٩/٢٠١٤
0٢٩/٠٨/٢٠٢٣ -
I'm having trouble with duplicate actions from a custom trigger
منشور: ٠٨/٠٩/٢٠١٤
0٢٩/٠٨/٢٠٢٣ -
Can I use Deskpro automation for integration with JIRA?
منشور: ٢٢/١٢/٢٠١٤
0٢٩/٠٨/٢٠٢٣ -
Can I let users log in to Deskpro using their existing accounts from other systems?
منشور: ٢٦/٠١/٢٠١٥
0٢٩/٠٨/٢٠٢٣ -
How to Download a Process Log
منشور: ١١/٠٢/٢٠١٩
0٢٩/٠٨/٢٠٢٣ -
How do I stop agent names appearing in the 'From:' field of emails?
منشور: ٢٦/٠١/٢٠١٥
0٢٩/٠٨/٢٠٢٣ -
Change welcome message based on usergroup
منشور: ٠٣/٠١/٢٠١٣
0٢٩/٠٨/٢٠٢٣ -
How can I add translations for the Welcome Message on the Portal?
منشور: ١٩/١٢/٢٠١٩
0٢٩/٠٨/٢٠٢٣ -
I'm having trouble with poor performance or a slow agent interface on some computers
منشور: ٢٩/٠٦/٢٠١٥
0٢٩/٠٨/٢٠٢٣ -
I'm having trouble with an error: "The email address is already in use"
منشور: ٠٦/٠١/٢٠١٦
0٢٩/٠٨/٢٠٢٣ -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
منشور: ١٢/٠٤/٢٠١٦
0٢٩/٠٨/٢٠٢٣ -
How can I improve email previews for certain mobile email apps?
منشور: ٢٤/٠٧/٢٠١٥
0٢٩/٠٨/٢٠٢٣ -
How do I filter users from an authentication source?
منشور: ٢٢/٠٩/٢٠١٥
0٢٩/٠٨/٢٠٢٣ -
How do I generate a report that doesn't include tickets created on the weekend?
منشور: ٠٨/٠٥/٢٠١٨
0٢٩/٠٨/٢٠٢٣ -
How do I add an organization-wide email signature?
منشور: ٢٤/٠٥/٢٠١٨
0٢٩/٠٨/٢٠٢٣ -
Overriding Messenger settings
منشور: ١٥/٠٧/٢٠٢٠
0٣١/٠٨/٢٠٢٣ -
How to display a ticket custom field in an email template or portal template
منشور: ١٦/٠٧/٢٠١٥
0٣١/٠٨/٢٠٢٣ -
How can I change the name of the "Contact Us" tab?
منشور: ١٦/١١/٢٠١٦
0٣٠/٠٨/٢٠٢٣ -
Number of tickets created this year month by month compared to last year
منشور: ٢٠/٠٧/٢٠٢١
0٣٠/٠٨/٢٠٢٣ -
I'm having trouble with the Start Chat button
منشور: ١٠/٠٣/٢٠١٦
0٣٠/٠٨/٢٠٢٣ -
Can I track a Service Level Agreement within Deskpro?
منشور: ١٠/٠٩/٢٠١٤
0٣٠/٠٨/٢٠٢٣ -
I'm having trouble with the round robin working properly
منشور: ١٨/٠٦/٢٠١٥
0٣٠/٠٨/٢٠٢٣ -
How do I restrict access to parts of my portal?
منشور: ٢٩/٠٥/٢٠١٤
0٣٠/٠٨/٢٠٢٣ -
Ticket followers replying by email is going to the user not the agent
منشور: ٠٣/٠٦/٢٠١٤
0٣٠/٠٨/٢٠٢٣ -
How can I ensure that Knowledgebase content is regularly reviewed and updated?
منشور: ٢٦/٠٧/٢٠٢٣
0٣٠/٠٨/٢٠٢٣ -
How do I delete all my test tickets?
منشور: ١٥/٠٦/٢٠١٥
0٣٠/٠٨/٢٠٢٣ -
How do I hide the 'contact us' tab on the front portal page?
منشور: ٢٨/١١/٢٠١٧
0٣١/٠٨/٢٠٢٣ -
How do I follow up automatically when a user stops replying?
منشور: ٠١/٠٩/٢٠٢٣
0٠١/٠٩/٢٠٢٣ -
How do I set up an internal knowledgebase for agents only?
منشور: ١٤/٠٨/٢٠١٤
0٠٨/٠٩/٢٠٢٣ -
How can I make a department visible to agents only?
منشور: ١٠/١١/٢٠١٤
0٠٧/٠٩/٢٠٢٣ -
How can I automatically respond to users to let them know our office is closed?
منشور: ١٤/٠٨/٢٠١٥
0٠٧/٠٩/٢٠٢٣ -
Removing Comments on Satisfaction
منشور: ٠٧/١٢/٢٠١٨
0٠٨/٠٩/٢٠٢٣ -
Data Import & Migrations
منشور: ٢٧/٠٢/٢٠١٨
0٠٨/٠٩/٢٠٢٣ -
Can Deskpro send SMS text notifications?
منشور: ٢٥/٠٩/٢٠١٤
0٠٨/٠٩/٢٠٢٣ -
Making email templates brand specific
منشور: ٢٦/٠٦/٢٠١٩
0١٩/١٠/٢٠٢٣ -
How do I set up a new user registration form?
منشور: ٠٩/٠٢/٢٠١٥
0٠٨/٠٩/٢٠٢٣ -
Average resolution time of tickets
منشور: ٢٠/٠٧/٢٠٢١
0٠٨/٠٩/٢٠٢٣ -
Show tickets in order of the number of different agents who replied
منشور: ٢٤/٠٢/٢٠١٦
0٠٨/٠٩/٢٠٢٣ -
Reports widget override examples
منشور: ٢٩/٠١/٢٠١٩
3٠٨/٠٩/٢٠٢٣ -
First Contact Resolution
منشور: ٢٠/٠٧/٢٠٢١
0٠٨/٠٩/٢٠٢٣ -
Average time till first response
منشور: ٢٠/٠٧/٢٠٢١
0٠٨/٠٩/٢٠٢٣ -
"Please reference a specific column" error
منشور: ٢٣/١١/٢٠١٥
0٠٨/٠٩/٢٠٢٣ -
Customising colour of charts on report custom dashboards
منشور: ١٢/٠٨/٢٠٢١
0٠٨/٠٩/٢٠٢٣ -
List of tickets that haven't had an agent reply in over 24 hours
منشور: ٢٠/٠٧/٢٠٢١
0٠٨/٠٩/٢٠٢٣ -
What do I use in a query to retrieve the email address of ticket users?
منشور: ٠٨/١٠/٢٠١٤
0٠٨/٠٩/٢٠٢٣ -
Can I use Active Directory to sign in my agents?
منشور: ٠٩/٠٩/٢٠١٤
0٠٨/٠٩/٢٠٢٣ -
How do I include ticket account addresses in emails?
منشور: ٢٢/٠٦/٢٠١٥
0٠٨/٠٩/٢٠٢٣ -
I'm having a trouble with users being unable to add attachments to tickets
منشور: ١٠/٠٦/٢٠١٤
0١١/٠٩/٢٠٢٣