Deskpro Legacy
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I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
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I'm having trouble with Exchange not sending displaying the 'From:' field
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I'm having trouble with forwarding user emails to the helpdesk
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I'm having trouble with tickets created via email identifying the wrong user
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How can I connect Deskpro to other apps that aren't yet integrated?
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How do I manually run the email processing command?
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Using an Office365 Email Account for Cloud
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How do I limit agent access to tickets by department?
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Change the name of the Contact Us tab
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I'm having trouble with incoming emails not being turned into tickets
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Using the Deskpro API browser
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I'm having trouble with getting CAPTCHAs every time I try to log in
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I'm having trouble forwarding individual ticket messages to email
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How does Deskpro match email replies to their proper tickets?
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Can I keep my existing support email address?
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How do I automatically tell users who submit tickets by email to use the Help Center?
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I'm having trouble with resolved tickets creating new tickets when users reply
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I'm having trouble with my portal chat tab
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How can I make knowledgebase articles visible to specific users only?
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I'm having trouble with my new Gmail ticket account not sending email
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Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
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Show text on the portal only to a certain usergroup
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How do I automatically email users when their ticket has been assigned?
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Can I show the Satisfaction survey only for tickets in a certain department?
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How do I set up round robin ticket assignment?
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How do I prevent satisfaction survey requests being sent to particular users?
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How do I set up an email account for outgoing messages only?
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How can I send automatic SMS notifications to agents?
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How can I use Deskpro Mobile?
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How can I enable WiActs Single Sign-On?
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How do I change the fields on the ticket form?
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Can I import data from other systems or helpdesks?
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How do I create a custom button for my chat widget?
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Messenger Widget Options
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I'm having trouble with an error: "Failure 0x51"
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How do I translate a custom phrase?
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I'm having trouble with an Outlook message recall causing an email loop
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How can I switch email clients whilst using Deskpro?
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How do I pre-fill ticket form fields automatically for certain users?
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How to create a report showing the impact of failed SLAs on Ticket satisfaction
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I'm having trouble adding agent names to the body of user notification emails
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How can I set up a new brand?
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Reports : DPQL Reference
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I'm having trouble disabling HTTPS
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How do I make a reusable checklist of things to do within a ticket?
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How can I best manage out-of-office agents accounts?
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What ports do I need open for Deskpro?
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Using an opcode cache (OPCache, APC or WinCache)
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What are some Deskpro productivity tips for agents?
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Creating an Impact, Urgency and Priority matrix
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