Deskpro Legacy
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How do I update my portal to the latest version?
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How do I install the Messenger widget in Wordpress?
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How can I further customize my chat widget?
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How can I receive text alerts populated with ticket information?
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Why am I receiving a 504 error when trying to download a ticket as a PDF?
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Updating to the New Email Templates Editor
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Updating to the Help Center Theme
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Automatic update from the legacy Portal theme to the Help Center theme
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Why does cc'ing an agent on a ticket email create extra ticket?
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Why aren't Community Channels showing up on my portal?
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I'm having trouble changing the order of messages displayed on a ticket
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I'm having trouble receiving notification emails when I create a ticket
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What is the difference between labels and search terms in knowledgebase articles?
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How do I resize the panes of the agent interface?
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Why is some of my agent interface missing?
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Can I change the color of the ticket reply/note box?
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Why can't I see flags?
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How can I keep up to date with changes in Deskpro?
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Is there a Deskpro smartphone app?
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I'm having trouble with Active Directory authentication
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How do I view the raw email source for a ticket message?
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How do I nominate users to manage an organization's tickets?
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Can I use a custom domain name for the portal?
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How do I use variables in snippets, messages and webhook actions?
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How can agents communicate with each other within Deskpro?
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How can I run an email-only helpdesk?
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Can I use macros to quickly insert predefined text, 'canned answers', etc?
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What are archived tickets and why should I use archiving?
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Which web browsers does Deskpro support?
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I'm having trouble with replies not being added to the correct tickets
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I'm having trouble with images not displaying correctly in emails or articles
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Does Deskpro support multiple languages?
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Why are agent notes being included in email threads?
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How do I best link to other portal content from guide topics?
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How do I link to an individual ticket?
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What does marking a ticket as spam do?
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Can I BCC: someone into a ticket thread?
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How can I set up ticket assignment workflows?
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How do I add information to a ticket without emailing the user?
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How does user auto-response flood protection work?
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Sending different auto-responses based on email address
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How do I use drag and drop ticket attachments?
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How do I automatically increase ticket urgency on tickets from organization managers?
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How do I use the filter pane?
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I'm having trouble with the agent interface displaying old tickets and notifications
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How do I remove links to Deskpro from email notifications?
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How can I change the format and display of date and time?
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How do I assign multiple tickets to one user from another?
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Who gets my message when I reply to an email notification as an agent?
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How do I disable keyboard shortcuts?
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