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Using Deskpro

Messenger Widget Options

Matthew Wray

Published: 15-07-2020

0

20-07-2020
Gmail/Google Apps "modern security standards" email error

Ben Henley

Published: 18-01-2016

0

09-11-2017
I'm having trouble with an error: "The email address is already in use"

Ben Henley

Published: 06-01-2016

0

14-03-2018
I'm having trouble getting variables in custom phrases to work

Ben Henley

Published: 09-06-2015

0

14-03-2018
How can I translate Deskpro into my language or improve an existing translation?

Ben Henley

Published: 04-06-2015

0

12-03-2018
How do I translate a custom phrase?

Ben Henley

Published: 29-01-2015

0

14-03-2018
Can I import the tickets and other information from my legacy helpdesk?

Ben Henley

Published: 26-01-2015

0

25-09-2018
Can I let users log in to Deskpro using their existing accounts from other systems?

Ben Henley

Published: 26-01-2015

0

01-04-2019
How do I stop agent names appearing in the 'From:' field of emails?

Ben Henley

Published: 26-01-2015

0

08-10-2019
How can I set different SLA response times for weekdays and weekends?

Ben Henley

Published: 13-01-2015

0

14-03-2018
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Published: 07-01-2015

0

14-03-2018
Can I move from Deskpro On-Premise to Deskpro Cloud?

Lauren Cumming

Published: 11-05-2016

0

14-03-2018
I'm having trouble with the agent interface displaying old tickets and notifications

Lauren Cumming

Published: 24-05-2016

0

14-03-2018
I'm having trouble with an error: "mistakes with form"

Ben Henley

Published: 25-05-2016

0

14-03-2018
Overriding Messenger settings

Matthew Wray

Published: 15-07-2020

0

20-07-2020
How can I translate Help Center phrases into other languages or improve an existing translation?

Grace Howlett

Published: 17-06-2020

0

23-06-2020
Common Email Conversion Code Replacements

Emily Booth

Published: 16-06-2020

0

20-07-2020
Adding tasks to tickets with triggers

Matthew Wray

Published: 15-10-2019

0

17-10-2019
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Published: 08-08-2016

0

14-03-2018
How do I create a welcome message for my portal?

Lauren Cumming

Published: 08-08-2016

0

21-03-2019
How can I further customize my chat widget?

Lauren Cumming

Published: 22-06-2016

0

14-03-2018
How do I manage overriding widget and chat settings?

Lauren Cumming

Published: 22-06-2016

0

17-09-2020
How do I install the chat widget in Joomla?

Lauren Cumming

Published: 22-06-2016

0

14-03-2018
How do I update my portal to the latest version?

Ben Henley

Published: 27-05-2016

0

03-10-2019
How can I set up a simple request management process?

Ben Henley

Published: 18-12-2014

0

14-03-2018
How come my "1 day" SLA has a failure date 3 days away?

Ben Henley

Published: 15-12-2014

0

09-11-2017
I'm having trouble with outgoing email

Ben Henley

Published: 31-07-2014

0

14-03-2018
Why can't I see flags?

Ben Henley

Published: 28-07-2014

1

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How do I set up an Outlook account as a ticket account for Cloud?

Ben Henley

Published: 24-07-2014

0

14-03-2018
I'm having trouble deleting a table from a ticket reply

Ben Henley

Published: 24-07-2014

0

14-03-2018
I'm having trouble with my portal chat tab

Ben Henley

Published: 09-07-2014

0

14-03-2018
Why aren't Community Channels showing up on my portal?

Ben Henley

Published: 11-06-2014

0

10-09-2019
How do I convert a normal user to an agent?

Ben Henley

Published: 11-06-2014

0

13-03-2018
I'm having trouble with Active Directory authentication

Christopher Nadeau

Published: 24-10-2012

0

13-03-2018
How many users can I have?

Christopher Padfield

Published: 18-09-2012

0

08-11-2017
What is an agent?

Christopher Padfield

Published: 18-09-2012

0

14-05-2019
How do I set up an internal knowledgebase for agents only?

Ben Henley

Published: 14-08-2014

0

14-03-2018
How do I use the filter pane?

Ben Henley

Published: 28-08-2014

0

14-03-2018
What's the difference between Deskpro Cloud and Deskpro On-Premise?

Ben Henley

Published: 29-08-2014

0

22-03-2019
What is the size limit on attachments within Deskpro?

Ben Henley

Published: 10-12-2014

0

09-11-2017
Why are there two Google authentication apps in Deskpro? (Old)

Ben Henley

Published: 19-11-2014

0

01-04-2019
How do I debug an authentication app on Deskpro On-Premise?

Ben Henley

Published: 09-10-2014

0

08-11-2017
I'm having trouble forwarding individual ticket messages to email

Ben Henley

Published: 08-10-2014

0

14-03-2018
I'm having trouble locking myself out of my helpdesk when changing the Auth & SSO settings

Ben Henley

Published: 07-10-2014

0

14-03-2018
Can Deskpro send SMS text notifications?

Ben Henley

Published: 25-09-2014

0

09-11-2017
How do I automatically email users when their ticket has been assigned?

Ben Henley

Published: 08-09-2014

0

14-03-2018
How do I automatically increase ticket urgency on tickets from organization managers?

Ben Henley

Published: 08-09-2014

0

14-03-2018
How can I filter bounce messages?

Ben Henley

Published: 08-09-2014

0

14-03-2018
How do I assign out-of-hour tickets to a particular team?

Ben Henley

Published: 08-09-2014

1

14-03-2018
How do I enable logging for incoming email processing?

Christopher Padfield

Published: 18-09-2012

0

19-11-2018