Using Deskpro
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Microphone not Working
Published: 20-05-2020
020-05-2020 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: 19-04-2016
014-03-2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: 12-04-2016
012-03-2018 -
How do I change the number of news posts shown on the portal home page?
Published: 04-04-2016
017-04-2018 -
I'm having trouble disabling HTTPS
Published: 09-12-2015
014-03-2018 -
I'm having trouble with the subject of reminder emails
Published: 02-11-2015
014-03-2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: 16-10-2015
001-04-2019 -
I'm having trouble making a custom report retrieve phone numbers
Published: 13-10-2015
017-04-2018 -
How do I find the ID number of a Deskpro field or other item?
Published: 13-10-2015
001-04-2019 -
Can one user from an organization see all that organization's tickets?
Published: 04-06-2015
017-04-2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: 02-06-2015
014-03-2018 -
What limitations do the trial versions have?
Published: 19-04-2016
008-11-2017 -
How do I link tickets to community topics?
Published: 19-03-2018
010-09-2019 -
How can I use Zapier with Deskpro?
Published: 05-06-2018
006-06-2018 -
Updating to the New Email Templates Editor
Published: 24-03-2020
020-07-2020 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: 14-10-2019
017-10-2019 -
Upscope Integration
Published: 14-10-2019
015-10-2019 -
Can I send SLA notifications to a Slack channel?
Published: 04-10-2019
014-10-2019 -
Reverting Community to Feedback
Published: 13-08-2019
002-09-2019 -
Making email templates brand specific
Published: 26-06-2019
013-08-2019 -
Removing Comments on Satisfaction
Published: 07-12-2018
007-12-2018 -
Can I change the title of the 'Department' field on the contact form?
Published: 14-11-2018
014-11-2018 -
How does Deskpro match email replies to their proper tickets?
Published: 26-07-2018
026-07-2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: 06-06-2018
006-06-2018 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: 13-01-2015
014-03-2018 -
Why are agent notes being included in email threads?
Published: 12-01-2015
009-11-2017 -
I'm having trouble with emails being processed from a POP3 account
Published: 26-06-2014
013-03-2018 -
I'm having trouble with text formatting
Published: 26-06-2014
013-03-2018 -
How can I run an email-only helpdesk?
Published: 26-06-2014
007-12-2018 -
I'm having a trouble with users being unable to add attachments to tickets
Published: 10-06-2014
013-03-2018 -
Ticket followers replying by email is going to the user not the agent
Published: 03-06-2014
009-11-2017 -
How do I set up an email account for outgoing messages only?
Published: 03-06-2014
013-03-2018 -
I'm having trouble with translated words appearing in the wrong order
Published: 03-06-2014
013-03-2018 -
How do I remove links to Deskpro from email notifications?
Published: 19-05-2014
013-03-2018 -
I'm having trouble with some of our portal missing
Published: 19-05-2014
013-03-2018 -
How can I set up ticket assignment workflows?
Published: 19-05-2014
014-01-2019 -
What is the difference between labels and search terms in knowledgebase articles?
Published: 26-06-2014
013-03-2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: 11-08-2014
014-03-2018 -
How do I limit agent access to tickets by department?
Published: 12-08-2014
114-03-2018 -
How can I make a department visible to agents only?
Published: 10-11-2014
001-04-2019 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: 10-11-2014
014-03-2018 -
I'm having trouble with IMAP SSL certificate errors
Published: 03-11-2014
014-03-2018 -
I'm having trouble with an error: "PHP IMAP extension"
Published: 03-11-2014
014-03-2018 -
Is there a way to CC: someone into a ticket?
Published: 23-09-2014
009-11-2017 -
Can I BCC: someone into a ticket thread?
Published: 23-09-2014
014-03-2018 -
Can I keep my existing support email address?
Published: 23-09-2014
001-04-2019 -
Can I see the Deskpro source code?
Published: 04-04-2016
009-11-2017 -
What are the different interfaces within Deskpro?
Published: 08-09-2014
008-03-2018 -
How do I embed a contact form within my website?
Published: 14-08-2014
014-03-2018 -
I'm having trouble with replies not being added to the correct tickets
Published: 20-02-2013
013-11-2018