Community - Deskpro Support

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Let agents confirm certain urgency levels

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Have the option to make snippets not case sensitive

In Development 1m Collecting Feedback

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Ability to add options for the 'remove' option on a ticket

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Attachment previews for agents in Deskpro

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Report for Jira linked tickets

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For the approval email approve/reject link to not require a login from approver

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Allow a parameter for a report that defaults to the currently logged in agent

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Visibility of members of a child organization on organization page

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Apply triggers based on number of tickets assigned to an agent

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Voice Overflow Queue

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Date range field

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Voice Operating Hours

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Remove the 'download as csv' and 'print' buttons on dashboard widgets

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Merge ticket trigger criteria

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Change ticket tab order in the agent view

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For agents to get notifications if their reply has bounced

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Limit agent access to Publish sections on agent side as well as in Helpcenter

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Task Lists or Tags

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To have trigger criteria based on agent online/offline status

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Add a timezone field for Organizations

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User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)

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Manager access to child organization tickets

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Display merged ticket messages more clearly

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Have variable dropdown lists in alphabetical order or ability to choose order

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Show last note on ticket hover

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Counting Call Transfers by Agents

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Clone brands

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Message warnings

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Allow redirects from archived articles to published articles

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Admins to set ticket filter views globally

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Show Notes seperately from replies on agent UI

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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All

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Ability to change message order and date view in the helpcenter

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Voice - extra options for Voice queue settings

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Merge History and Search field in top navigation bar

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Enable smart-parsing of emails forwarded into the helpdesk by users

In Development 1m Collecting Feedback

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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc

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For agents to get a notification when a new user is registered

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The ability to duplicate department settings/permissions etc

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Time based triggers for recurring actions

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Triggers for persons and organisation

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Ability to save filters for Persons/Organisations

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Title Field (Mr., Mrs., etc) Customization

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Bulk Delete Agents

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Dynamic dropdown custom ticket fields

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The ability to have a second ordering feature

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Image auto-resizing and lightbox functionality when creating Publish content

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Different feedback forms for tickets from different departments

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Hyperlinks in "busy" message in chat

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The ability to set admins for specific brands

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