The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc - Community / Feature Request - Deskpro Support

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc Collecting Feedback

Robert Tanka

If Deskpro is included as a cc on a ticket, a new ticket is started. We would like a check that sees if Deskpro is down as a cc, and if so, does not create a new ticket and instead uses subject matching to add it to the relevant ticket.

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New Feature Request

Avtor: Robert Tanka
Last update: 12. feb. 2021
Category: Tickets

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc - Community / Feature Request - Deskpro Support

The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc Collecting Feedback

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