Community - Deskpro Support

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Allow a user to be created within Deskpro without the need for an email address.

Collecting Feedback 3mos Report

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Scheduled tickets/tasks

Report 8mos Collecting Feedback

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Ability to create HTML Knowledge, News and Guides

Collecting Feedback 3mos Report

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Process agent email replies to notes as notes, and emails to replies as replies.

Report 10mos Collecting Feedback

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Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message

Collecting Feedback 3mos Report

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Please add ticket satisfaction criteria to the ticket search function on the Agent site

Collecting Feedback 3mos Report

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Search, categories and filter for uploaded images - knowledgebase

Collecting Feedback 3mos Report

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Able to delete your previously uploaded images into knowledgebase

Collecting Feedback 3mos Report

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Search/filter and delete options for uploaded images

Collecting Feedback 3mos Report

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Embedded Widget - Screenshot Function

Collecting Feedback 3mos Report

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Embedded Widget - Context Sensitive Help

Collecting Feedback 3mos Report

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Send the admin a notification when e-mail is rejected

Collecting Feedback 3mos Report

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Define working hours for escalations

Collecting Feedback 3mos Report

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Possibility to change default values for ticket advanced search

Collecting Feedback 3mos Report

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Möglichkeit den Login für User abzuschalten

Collecting Feedback 3mos Report

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Massen-Löschung von Usern/ bulk user deletion

Collecting Feedback 3mos Report

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Archivierung von Tickets

Collecting Feedback 3mos Report

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Chat queue delete feedback

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Reporting on usergroups

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Create report that lists out the person the chat is aimed at in a note

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Change the default selection in the ticket search

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Reports for users

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Improved live reporting for Voice

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Ability to create variables/global fields in the system

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Display organization Parent in ticket as well as the Organization

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Improve ticket debug logs

… Collecting Feedback

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Increase amount of tickets shown in ticket list

… Collecting Feedback

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Improve HTML table formatting

… Collecting Feedback

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Support multi language in the mobile apps

In Development 38s Collecting Feedback

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Slack App : Voice Integration

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Show the full hierarchy of custom fields in dpql report output

… Collecting Feedback

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Chat permissions options, view historical chats.

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Support & Integration for Calendly Scheduling

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CRM Listing - ability to show or hide Users set to "disabled"

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Ability to have individual meta titles for users

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Ability to add a value to, or remove a value from, a category-like field

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Saving attachments fails without indication when the virus scanner interferes

… In Development

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DeskPro Variables for Snippets

… In Development

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Modifiable robots.txt file

… Collecting Feedback

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Parsing message content into custom fields

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More filter options for text box custom fields

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API for getting the result of a DPQL Query

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When copying text into Deskpro reply box, would like it to retain original formatting

… Collecting Feedback

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Ticket filters with 'OR' logical condition

Report 3w Collecting Feedback

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Open in a new tab checkbox for Guides

… Under Review

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Option for custom links behind the ticket ID number in reports

… Collecting Feedback

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Task criteria in ticket triggers

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Hiding Untranslated Articles

Under Review 34s Collecting Feedback

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Disable transcript download

… In Development

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Guide Subscriptions/Notifications

… Collecting Feedback

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