Community - Deskpro Support

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Let agents include tasks and comments when printing tickets

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Most used contacts option

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Warning / notification to reassign tickets before deleting user

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The ability to 'enable subject matching' on specified domains only

In Development 3d Collecting Feedback

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Notifications for attachments removed from emails due to file size

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Limit total number of tickets assigned to an agent

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Prevent users from resolving tickets

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Add an expiry date for Customer Satisfaction Survey

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Search by attachment name

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How to make Message and Subject field not required

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WHMCS App

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Copy of email via trigger should be included in the relevant ticket

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Change search defaults

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recall message

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Have a setting to make it so agents must provide a label for tickets

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(Add option to) Display "Last updated" instead of "Created" date for KB articles

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Integrating Deskpro with Google Cloud Search

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Custom fields for Guides

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Ability to limit the number of active sessions for users

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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form

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Attaching multiple files to a ticket using the attach button, not the drag and drop method

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Reporting on articles with searchwords

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Ability to update a ticket based off it's linked ticket

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Sync Deskpro contacts to Outlook

… In Development

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A permission that allows agents to only see certain CRM usergroups

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Allow agents to choose Microphone and Speakers used by Voice

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Add predefined articles to chat widget

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Allow admin to set agents offline for chat and voice

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The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)

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Custom Fields for Agent Profile

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Community Topic Filter view - want to see 'All'

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Make Deskpro recognise the organisation when it has been cc'd on an email

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Character validation on the account registration form

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Mark agent as absent / enter substitution for agent

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Customise time options for follow ups

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Improve error messages when failing to view attachments

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The ability to see sites a user was on before they start a chat

In Development 1m Collecting Feedback

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Delete a field option without removing it from existing tickets

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Let agent choose default response status

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Ability to resize the subject section column

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Link knowledge base articles into ticket

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Language detection for voicemail transcripts

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Download multiple tickets at once

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Disable / Enable individual keyboard shortcuts / commands

… In Development

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Trigger criteria for ticket including ticket charge

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HelpCenter with Sidebar

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Notifications for when there is a connection issue between Deskpro and our mail server

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Improve the Messenger API

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Create a Permission for User Groups to Access the Helpcenter Editor

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See forwarded messages as separate entries in message log

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