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Bug Report Design Feedback
Título
Mudança de status
Comentários
Atividade
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Planning Collecting Feedback
0
Downloading documents
Planning Collecting Feedback
0
Getting notification if somebody add a comment to one of the tasks I'm concerned in
Planning Collecting Feedback
1
API v2: POST messages into /tickets/{id}/messages as end user
Planning Collecting Feedback
0
Modify the selected form layouts that a new custom field is added to by default
Planning Collecting Feedback
2
A separate agent permission to be able to control agent followers
Planning Collecting Feedback
1
Snippets Autocomplete!
Planning Collecting Feedback
0
Forward Tickets
Planning Collecting Feedback
0
Chat full log
Planning Collecting Feedback
0
"Important" NOTE
Planning Collecting Feedback
1
Separate naming for custome fileds
Planning Collecting Feedback
0
Option to disable the Agent profile picture sync from Active Directory
Planning In Development
0
Follow Up - Change Department
Planning Collecting Feedback
0
Add an option to automatically display inline responses in ticket messages and ticket notification emails
Planning Collecting Feedback
0
DPQL: tickets.date_first_agent_note
Planning Collecting Feedback
0
CRM required fields need to be mandatory whenever a new user is created
Planning Collecting Feedback
0
Split the permission to allow agents to set a message as an agent note out of the 'Can edit/delete messages' permission
Planning Collecting Feedback
0
Fixed Ticket Title
Planning Collecting Feedback
0
Ability to reference an external ticket responses email subject through a variable
Planning Collecting Feedback
0
New functions for new multibrand actions
Planning Collecting Feedback
0
Send secure links to documents rather than the documentn themselves when emailing a user
Planning Collecting Feedback
0
Custom from and to dates in reports dashboards
Planning Collecting Feedback
0
Working hours and Chat
Planning Collecting Feedback
1
Searchable Custom Dropdown Field
Planning Collecting Feedback
0
Duplicate Custom Fields
Planning Collecting Feedback
0
Improve the refresh behaviour when adding multiple labels to a ticket
Planning Collecting Feedback
0
Ability to Edit Follow up
Planning Collecting Feedback
1
Sorting of predefined choices
Planning Collecting Feedback
0
Editing problems/incidents after creation
Planning Collecting Feedback
0
Allow incoming emails from our company domain to be set as agent notes
Planning Collecting Feedback
2
User registration custom form layout
Planning Collecting Feedback
1
Add ability to create follow-ups with macros
Planning Collecting Feedback
2
Forcefully expose ticket reference to agents
Planning Collecting Feedback
2
Reports to track ticket deflection
Planning Collecting Feedback
2
Add option to use follow-ups as criteria in filters, searches and/or reports
Planning Collecting Feedback
0
Exclude a user from a support ticket
Planning Planning
0
Enable triggers to jump
Planning Collecting Feedback
0
Multiple signatures per agent
Planning Collecting Feedback
3
Ticket Creation by Note Only
Planning Collecting Feedback
0
Automatic single sign on with active directory
Planning Collecting Feedback
0
Make a list of used trigger variables
Planning Collecting Feedback
0
Add Field Description in Agent Interface
Planning Collecting Feedback
0
Force a new ticket form refresh to send data through a URL
Planning Collecting Feedback
0
Inform organizational contact when one of their users submits feedback
Planning Collecting Feedback
0
Ability to see to whom the USER addressed emails that were imported into the system
Planning Collecting Feedback
0
Split the edit/delete permissions for notes & messages
Planning Collecting Feedback
0
Default Brand/Departments by Agent
Planning Collecting Feedback
2
Widget: Expose more functionality through public APIs
Planning Under Review
0
Push notifications for the DeskPRO mobile apps
Planning Collecting Feedback
1
Add an 'unspecified' option for Department, and make Department required for closure.
Planning Collecting Feedback
0