Default Brand/Departments by Agent - Comentário / Feature Request - Deskpro Support
Default Brand/Departments by Agent Collecting Feedback
It would be helpful if there could be a default brand/default department setting for each agent in the system. This would be especially useful for multi-brand help desks. Often, both brand and department need to be selected on a new ticket form (by agent) whenever a new ticket is created if the agent is not a member of whatever the default brand/department is. Having this feature would save multiple clicks/ticket for many agents.