Comentário
Feature Request (1231)
View all Feature RequestsRecent activity
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We would like to prevent logged in users from being able to edit their name in t...
8h -
The feature to distribute voicemails in a "Round Robin" fashion the same as tick...
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If you have multiple triggers that set a value in a multiple select field they w...
6D -
We currently host an on-premise helpdesk, with a staging instance for trialing a...
7D
Bug Report (119)
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when merging company records (eg for a duplicate company name), Tickets are merg...
3M -
Hi Michael - V2 is the officially supported version. My apologies for the confus...
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Hi Marion, sorry to hear the feedback here. Can you give us any more specific ex...
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Wow thought it was normal cause of Chrome memory hog but glad to see we are not ...
Suggestion (124)
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Please allow the option to request all data.
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Currently it's only possible to create page sections in Guides with the H1 hea...
9D -
It would be a very nice thing to show the callers local time, if their time zone...
27D -
Some agents tend to set the urgency to 7,8,9 on all tickets because they have so...
1M
DPQL Reports (11)
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If you would like to report which tickets have been closed with one message from...
1Y -
We can run the report below to find the percentage of tasks that we are completi...
1Y -
This report gives us a count of positive, negative and neutral satisfaction rati...
1Y -
This query generates a list of users who have a value for a custom field which i...
1Y