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Bug Report Design Feedback
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Bug Report Design Feedback
Comentário
Comentário
Submit Feature Request
Bug Report Design Feedback
Title
Status change
Comentários?
Activity
Sharing Tickets Across Deskpro Accounts
Planning Collecting Feedback
0
Agent permission report
Planning Collecting Feedback
0
Be able to exclude tickets which have previously been placed on 'hold' when creating an Average Total Time stat
Planning Collecting Feedback
0
Add Persian characters support.
Planning Collecting Feedback
0
Notify agents more clearly when a new chat has been assigned to them via Round Robin
Planning Collecting Feedback
0
Merged tickets should leave the order number of the merged ticket as a comment
Planning Collecting Feedback
1
Update JIRA-logo
Planning Collecting Feedback
0
Reusing Attachments within Tickets
Planning Collecting Feedback
1
Numbered list in snippets
Planning Collecting Feedback
0
Add a setting to require users to provide a comment in the satisfaction survey
Planning Collecting Feedback
0
Admin capability to delete agent IM groups
Planning Collecting Feedback
1
Differentiate language availability per brand
Planning Collecting Feedback
1
Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
Planning Collecting Feedback
0
Schedules
Planning Collecting Feedback
1
Creating a snapshot of system setup and configuration on cloud
Planning Collecting Feedback
0
Task handling improvements
Planning Collecting Feedback
0
Download attachements in bulk
Planning Collecting Feedback
0
Permissions checker tool to test what permissions are effective for different agents across different departments
Planning Collecting Feedback
0
Possibility to have a drop down list with the opened tabs
Planning Collecting Feedback
0
Add the ability to un-dock the Agent IM window
Planning Collecting Feedback
0
Be able to apply a Macro when adding an Agent Note
Planning Collecting Feedback
0
Add "pause" and "reset" options when answering a ticket
Planning Collecting Feedback
0
Display Knowledge Base articles articles in widget
Planning Collecting Feedback
0
Improve the display of drop-down custom fields in the mobile app
Planning Collecting Feedback
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Trigger auto chat if:
Planning Collecting Feedback
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Allow agents to filter all the nested custom field options in the top-level select box
Planning Collecting Feedback
0
Read-only custom fields
Planning Collecting Feedback
1
Allow the built-in contact fields in the CRM to be required fields which can be added to the user registration form.
Planning Collecting Feedback
0
A setting that prohibits multiple display of tickets
Planning Collecting Feedback
1
Add more filters to Agent Hours
Planning Collecting Feedback
0
is confirmed = uservalidated
Report 3m Collecting Feedback
0
Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface
Planning Collecting Feedback
1
Allow me to import a users language preference from an Active Directory usersource to their CRM profile
Planning Collecting Feedback
0
Add ability to be able to quickly import Organization data by csv
Planning Collecting Feedback
0
add 'organization changed' criteria to ticket triggers
Planning Collecting Feedback
0
Add ability to create internal/hidden departments
Planning Collecting Feedback
1
Two Factor Authentication (DUO)
Planning Collecting Feedback
1
Allow users to submit Ticket Satisfaction rating without logging into the User Portal
Planning Collecting Feedback
0
Follow Ups - Be able to set Urgency
Planning Collecting Feedback
0
Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
Planning Collecting Feedback
0
Downloading documents
Planning Collecting Feedback
0
Getting notification if somebody add a comment to one of the tasks I'm concerned in
Planning Collecting Feedback
1
API v2: POST messages into /tickets/{id}/messages as end user
Planning Collecting Feedback
0
Modify the selected form layouts that a new custom field is added to by default
Planning Collecting Feedback
2
A separate agent permission to be able to control agent followers
Planning Collecting Feedback
1
Snippets Autocomplete!
Planning Collecting Feedback
0
Forward Tickets
Planning Collecting Feedback
0
Chat full log
Planning Collecting Feedback
0
"Important" NOTE
Planning Collecting Feedback
1
Separate naming for custome fileds
Planning Collecting Feedback
0