When our support department needs inside information from a colleague who is not set up as an Agent in Deskpro, they send the colleague a question with the use of DeskPro. But when this colleague replies, it attaches the mail to the ticket as a normal user reply, which can be visible to our user.
We want to create rule which prevents this from happening, without needing to create a linked ticket or add all our other colleagues as agents. For example: When incoming ticket (email) reply is coming from domain x, where the from email address is not an agent, then set it as an agent note.
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