Opinie - Deskpro Support

Polubienia	Tytuł	Stan	Komentarze
31	Please add search articles by author	Collecting Feedback	0
36	Testing for Office Hours in Templates	Collecting Feedback	0
38	Ability to filter tickets by JIRA status	Collecting Feedback	0
26	Delegate the maintenance of Knowledgebase articles to non-Agents	Collecting Feedback	0
67	Group Custom Reports	Collecting Feedback	2
45	Add Today as relative date	In Development	2
31	Tickets filter in mobile version	Collecting Feedback	0
35	Add an attachement using the JIRA app in Deskpro	Collecting Feedback	1
157	Disregard tickets ONHOLD from SLA-plan	In Development	3
30	Agent Unable to Set Language on New Ticket	Collecting Feedback	0
36	List of user Downloads through the REST API	Collecting Feedback	0
38	Enable Trigger on Billing & Logs add/update	Collecting Feedback	0
35	Condensed view of Ticket & messages in Agent Interface	Collecting Feedback	0
26	Reorder custom choices - Nesting	Collecting Feedback	0
43	Ticket locked information to be smaller	Collecting Feedback	1
43	Round Robin Queue outside Working Hours	Collecting Feedback	1
44	Ability to have different working hours for different days of the week	Collecting Feedback	2
81	Away from Desk to disable Round Robin for Agent	Collecting Feedback	4
27	API should return ID of "predefined choices" custom field	Collecting Feedback	0
46	Allow the use of variables in signatures.	Collecting Feedback	2
44	Copy form layout from another department	Collecting Feedback	0
62	Working hours taken into account in escalations OR SLAs to be completed by actions	Under Review	4
33	Would like more settings on ticket archiving	Collecting Feedback	0
45	On hold in reporting	Collecting Feedback	0
38	Chat fields required to help with chat reporting	Collecting Feedback	0
34	Tasks Included in Quick Search Results	Collecting Feedback	0
69	Include Full Date Instead of "x days ago" on tickets	Collecting Feedback	2
27	Add agents to teams while AD synchronization	Collecting Feedback	0
38	Provide API Mechanism to authenticate users against Deskpro DB	Collecting Feedback	0
78	Ability to customize satisfaction survey questions	Collecting Feedback	2
59	Department separation	Collecting Feedback	0
54	Adding a drop down for user CC selection when creating a ticket	Collecting Feedback	1
44	Allow agent filtering on Ticket Satisfaction reports	Collecting Feedback	1
32	Add agent permission to view \ hide Notes field.	Collecting Feedback	0
38	Addition of a Time Stamp Variable for Snippets	Collecting Feedback	0
49	Customization of who the Customer Satisfaction Survey is sent to	Collecting Feedback	0
32	Allowing for text to be added above Reply Line	Collecting Feedback	0
35	Tasks visible to clients (by agent choice) based on ticket	Collecting Feedback	1
141	System wide holiday & working hours definition	Collecting Feedback	3
56	Mailchimp Integration	Under Review	0
60	Allow for “Internal Only Tickets”	Collecting Feedback	3
81	Create an OR function for custom filters	Collecting Feedback	4
35	Allow us to send a CC to additional emails on the account	Collecting Feedback	1
27	Give Users Service (Support) Credits to use as part of their support contract	Collecting Feedback	1
43	Option to alphabetize category list items	Collecting Feedback	0
32	More conversation in linked tickets created	Collecting Feedback	0
39	Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests	Collecting Feedback	0
45	Department ticket bubble color	Collecting Feedback	0
33	Quick Actions for Compact ticket list view	Planning	3
37	Better management of the categories	Collecting Feedback	2

Polubienia

Tytuł

Stan

Komentarze

Działanie

31

Please add search articles by author

Collecting Feedback

0

36

Testing for Office Hours in Templates

Collecting Feedback