Opinie - Deskpro Support

Polubienia	Tytuł	Stan	Komentarze
58	Admin able to sign agents out of chat	Under Review	1
36	Insert KB article link/content into a new ticket	Collecting Feedback	0
32	Store customized Twig templates in filesystem for versioning	Collecting Feedback	0
34	Mention creation of linked tickets as notes	Collecting Feedback	0
34	Trigger rule by number of replies on a ticket	Collecting Feedback	0
38	Tree view for linked tickets	Collecting Feedback	0
31	Simplify task of creating a ticket from agent interface	Collecting Feedback	0
44	Add Separate Notification for Mentions in Tickets	Collecting Feedback	1
40	Ability to "Notify All Agents" in Triggers	Collecting Feedback	0
45	Move Messages to Other Tickets	Collecting Feedback	0
49	Bugzilla Integration	Under Review	0
107	Integration with TFS online	Under Review	4
49	Reports - Easy search of labels by date range, organisation etc.	Collecting Feedback	0
44	Add Priority to Android App	Collecting Feedback	0
47	Secure emails & Customer communications	Collecting Feedback	1
61	Add CMDB functionality	Collecting Feedback	0
37	Ability to Show a live updating report for all agents	Collecting Feedback	1
32	Properties in agent interface doesn't wrap text	Collecting Feedback	0
59	Download all attachments at once	Collecting Feedback	6
34	Windows 8.1 Notification	Collecting Feedback	0
36	Billing in New Ticket Window	Collecting Feedback	0
45	Forward a ticket via macro	Collecting Feedback	1
39	Customize update chat message for agents	Collecting Feedback	0
33	Public tasks should be visible only in the ticket scope	Collecting Feedback	0
31	Linking to ticket without whole view state	Collecting Feedback	0
42	Enable Escalation Trigger for Main Ticket Owner Only	Collecting Feedback	0
46	Making teams dependant of departments	Collecting Feedback	0
41	Links in custom ticket fields	Collecting Feedback	0
49	Replace the main user by the first person in CC	Collecting Feedback	0
47	Insert KB article into Chat	Planning	0
76	Mentioning a ticket	Collecting Feedback	3
35	New Article Notification	Collecting Feedback	1
41	More powerful "convert ticket to knowledgebase (kb) article"	Collecting Feedback	0
31	offers kb & tickets to agent when opening a ticket (from agent interface)	Collecting Feedback	0
28	Keyboard navigation for drop-down fields	Collecting Feedback	0
32	Sending history in customer reminders	Collecting Feedback	0
38	Better management of organizations and users	Collecting Feedback	1
40	Ticket Layout Editor for Billing	Collecting Feedback	0
61	Enable browser spell check in tinyMCE editor	Collecting Feedback	1
29	Request to have ticket filters similar to email triggers	Collecting Feedback	1
37	Restrict agent permissions to Knowledgebase (KB)	Collecting Feedback	1
35	Sort order and first and last buttons	Collecting Feedback	0
54	Manager Approval Process	Collecting Feedback	1
30	Ability to disable or turn off the "Upload a File" feature in chat	Under Review	0
30	Customer Feedback preselected options	Collecting Feedback	0
25	Add "Unassigned" to "Set Agent" within Macros	Collecting Feedback	1
37	Preview feature to create custom email replies	Collecting Feedback	1
28	Include user message in SLA alert email	Collecting Feedback	0
48	Filters - On Hold	Collecting Feedback	0
36	Update ticket via email using action codes	Collecting Feedback	2

Polubienia

Tytuł

Stan

Komentarze

Działanie

58

Admin able to sign agents out of chat

Under Review

1