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Deskpro Support

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Centrum Wsparcia
Grupa

Feature Request

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Grupa

Grupa

Zgłoś Feature Request

Widok listy
Zmiana statusu

Polubienia

Tytuł / Autor

Stan

Komentarze

Działanie

2

Improve Ticket Summary Tab Usability

E Elena

31 mar 2025

Collecting Feedback

0

0

Rotating 24-hour Agent Shifts

E Elena

31 mar 2025

Collecting Feedback

0

0

Adobe Integration

KB Kimberley D Byrd

20 lut 2025

0

3

Intelligent ticket assignment

KG Kyle Griffin

17 maj 2024

0

0

Be able to mark an email as important

JM John Monkhouse

16 kwi 2024

0

3M

0

Brand Information for Snippets

JM John Monkhouse

16 kwi 2024

0

1

Merge billing items when merging people or companies

LE Lieven Embrechts

29 mar 2024

0

2

avoid excessive registered users in CRM

LE Lieven Embrechts

29 mar 2024

0

1

To allow mention of agent teams in notes section

SL Sangeetha Lakshminarayana

13 mar 2024

0

1

Display file name in history for 'file' field type

K Koen

11 mar 2024

0

0

Display file name in history for 'file' field type

K Koen

11 mar 2024

0

0

Copy a Approval

JM John Monkhouse

5 mar 2024

0

0

Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)

AE Allen, Eric

5 mar 2024

0

0

Default department per usergroup

K Koen

22 lut 2024

0

2

Copy a Macro and Triggers

JM John Monkhouse

16 lut 2024

Collecting Feedback

1

11M

1

Help Center: publish calendar with events

K Koen

16 lut 2024

0

1

Datepicker

SA Service | Ascoo-ITS

16 lut 2024

0

1

Publish guide on search results

BR Bas Rikkerink

15 lut 2024

0

1

Change order of search result tabs

BR Bas Rikkerink

15 lut 2024

0

10M

1

Form condition for fields based on user group

K Koen

14 lut 2024

0

0

Add 'Review date' option for Guide

K Koen

14 lut 2024

0

0

Option to auto-expand table in report so it always shows all all values

K Koen

8 lut 2024

0

0

Sort field values in Reports according to a) order set for the field b) highest number

K Koen

8 lut 2024

0

0

Allow agent (not-admin) to manage values (options) of specific field

K Koen

8 lut 2024

1

1R

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.

RL Robert Lochen

6 lut 2024

0

0

Trigger Suggestions

JM John Monkhouse

6 lut 2024

0

2

Agent Messages Text Entry

SW Samuel Wolfe

5 lut 2024

0

2

Displaying names on agent notes

DP David Palmquist

29 sty 2024

0

1

View Department

JM John Monkhouse

26 sty 2024

0

3

Customer Admin Roles

JM John Monkhouse

25 sty 2024

0

1

Agent login logs - API support

IS Izsak Szikra

16 sty 2024

0

1

Give agent permission to edit values of a specific field

K Koen

15 sty 2024

1

1R

0

Add 'send (agent) email' action to macro functionality

K Koen

13 sty 2024

0

0

Create multiple tickets from 1 user ticket submission

KG Kim Gilmour

11 sty 2024

0

0

Mass update Team of ticket via Admin area

K Koen

9 sty 2024

0

0

Searching/filtering for chats that are not live

CC Christian Cantinelli

8 sty 2024

0

0

Lists for chats that are not live

CC Christian Cantinelli

8 sty 2024

0

7

UNDO....on sending message to customer

MA Marion Abramo

5 sty 2024

0

0

Send a link to the ticket for the user to view via SMS

SH Staffan Hugemark

15 gru 2023

Collecting Feedback

0

0

Voice Broadcasting Request

G Gabbi

7 gru 2023

0

0

Approval for Helpdesk Articles

LW Lucas Wood

5 gru 2023

0

0

Article/News/Community comment to email

MA Marion Abramo

1 gru 2023

0

3

Option to delete a user without deleting their tickets

MA Marion Abramo

22 lis 2023

0

1

Add label while creating ticket as agent

JG Jan Gerlach

22 lis 2023

0

0

Separation line - font task bar

SM Shea Manion

20 lis 2023

0

3

[UX suggestion] Change label 'Add' to 'Add label'

K Koen

10 lis 2023

0

1

Add interface to mange Problems, just like you can manage Snippets

K Koen

9 lis 2023

0

1

Hide messages

AR Adin Rand

9 lis 2023

0

0

Duplicate Detection

Ashley Clark

7 lis 2023

Collecting Feedback

0

0

populate organisation field when an agent creates a ticket

LE Lieven Embrechts

27 paź 2023

0

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Porządkuj Filtruj

Od najbardziej popularnego Od najmniej popularnego Od najlepiej ocenianego Od najgorzej ocenianego Od najnowszego Od najstarszego Liczba komentarzy - malejąco Liczba komentarzy - rosnąco Od największej liczby wyświetleń Od najmniejszej liczby wyświetleń

Moje działania:

Zagłosowane

Stworzone

Skomentowane

Stan:

Active
- Planning
- In Development
- Under Review
- Collecting Feedback
- Report
Closed
- Finished
- Duplicate
- Declined
- Archived

Zresetuj wszystkie filtry Zastosuj

Widok listy
Zmiana statusu

Moje działania:

Zagłosowane

Stworzone

Skomentowane

Stan:

Active
- Planning
- In Development
- Under Review
- Collecting Feedback
- Report
Closed
- Finished
- Duplicate
- Declined
- Archived

Zresetuj wszystkie filtry

Od najbardziej popularnego Od najmniej popularnego Od najlepiej ocenianego Od najgorzej ocenianego Od najnowszego Od najstarszego Liczba komentarzy - malejąco Liczba komentarzy - rosnąco Od największej liczby wyświetleń Od najmniejszej liczby wyświetleń

Polubienia

Tytuł / Autor

Stan

Komentarze

Działanie

2

Improve Ticket Summary Tab Usability

E Elena

31 mar 2025

Collecting Feedback

0

0

Rotating 24-hour Agent Shifts

E Elena

31 mar 2025

Collecting Feedback

0

0

Adobe Integration

KB Kimberley D Byrd

20 lut 2025

0

3

Intelligent ticket assignment

KG Kyle Griffin

17 maj 2024

0

0

Be able to mark an email as important

JM John Monkhouse

16 kwi 2024

0

3M

0

Brand Information for Snippets

JM John Monkhouse

16 kwi 2024

0

1

Merge billing items when merging people or companies

LE Lieven Embrechts

29 mar 2024

0

2

avoid excessive registered users in CRM

LE Lieven Embrechts

29 mar 2024

0

1

To allow mention of agent teams in notes section

SL Sangeetha Lakshminarayana

13 mar 2024

0

1

Display file name in history for 'file' field type

K Koen

11 mar 2024

0

0

Display file name in history for 'file' field type

K Koen

11 mar 2024

0

0

Copy a Approval

JM John Monkhouse

5 mar 2024

0

0

Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)

AE Allen, Eric

5 mar 2024

0

0

Default department per usergroup

K Koen

22 lut 2024

0

2

Copy a Macro and Triggers

JM John Monkhouse

16 lut 2024

Collecting Feedback

1

11M

1

Help Center: publish calendar with events

K Koen

16 lut 2024

0

1

Datepicker

SA Service | Ascoo-ITS

16 lut 2024

0

1

Publish guide on search results

BR Bas Rikkerink

15 lut 2024

0

1

Change order of search result tabs

BR Bas Rikkerink

15 lut 2024

0

10M

1

Form condition for fields based on user group

K Koen

14 lut 2024

0

0

Add 'Review date' option for Guide

K Koen

14 lut 2024

0

0

Option to auto-expand table in report so it always shows all all values

K Koen

8 lut 2024

0

0

Sort field values in Reports according to a) order set for the field b) highest number

K Koen

8 lut 2024

0

0

Allow agent (not-admin) to manage values (options) of specific field

K Koen

8 lut 2024

1

1R

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.

RL Robert Lochen

6 lut 2024

0

0

Trigger Suggestions

JM John Monkhouse

6 lut 2024

0

2

Agent Messages Text Entry

SW Samuel Wolfe

5 lut 2024

0

2

Displaying names on agent notes

DP David Palmquist

29 sty 2024

0

1

View Department

JM John Monkhouse

26 sty 2024

0

3

Customer Admin Roles

JM John Monkhouse

25 sty 2024

0

1

Agent login logs - API support

IS Izsak Szikra

16 sty 2024

0

1

Give agent permission to edit values of a specific field

K Koen

15 sty 2024

1

1R

0

Add 'send (agent) email' action to macro functionality

K Koen

13 sty 2024

0

0

Create multiple tickets from 1 user ticket submission

KG Kim Gilmour

11 sty 2024

0

0

Mass update Team of ticket via Admin area

K Koen

9 sty 2024

0

0

Searching/filtering for chats that are not live

CC Christian Cantinelli

8 sty 2024

0

0

Lists for chats that are not live

CC Christian Cantinelli

8 sty 2024

0

7

UNDO....on sending message to customer

MA Marion Abramo

5 sty 2024

0

0

Send a link to the ticket for the user to view via SMS

SH Staffan Hugemark

15 gru 2023

Collecting Feedback

0

0

Voice Broadcasting Request

G Gabbi

7 gru 2023

0

0

Approval for Helpdesk Articles

LW Lucas Wood

5 gru 2023

0

0

Article/News/Community comment to email

MA Marion Abramo

1 gru 2023

0

3

Option to delete a user without deleting their tickets

MA Marion Abramo

22 lis 2023

0

1

Add label while creating ticket as agent

JG Jan Gerlach

22 lis 2023

0

0

Separation line - font task bar

SM Shea Manion

20 lis 2023

0

3

[UX suggestion] Change label 'Add' to 'Add label'

K Koen

10 lis 2023

0

1

Add interface to mange Problems, just like you can manage Snippets

K Koen

9 lis 2023

0

1

Hide messages

AR Adin Rand

9 lis 2023

0

0

Duplicate Detection

Ashley Clark

7 lis 2023

Collecting Feedback

0

0

populate organisation field when an agent creates a ticket

LE Lieven Embrechts

27 paź 2023

0

Poprzednia strona
Bieżąca strona
Strona 2
Strona 3
Strona 4
Strona 5
Strona 6
Strona 7
…
Strona 25
Następna strona

Stworzone w technologii