Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Gepubliceerd: 4 apr 2023
031 aug 2023 -
Improve helpdesk performance with lots of tickets
Gepubliceerd: 19 jun 2023
019 jun 2023 -
What does marking a ticket as spam do?
Gepubliceerd: 20 jun 2023
022 jun 2023 -
How am I able to setup ticket assignment workflows?
Gepubliceerd: 22 jun 2023
024 aug 2023 -
Automatically increase urgency for tickets from Organization Managers
Gepubliceerd: 22 jun 2023
031 aug 2023 -
How can I remove links to Deskpro from email notifications?
Gepubliceerd: 24 aug 2023
024 aug 2023 -
Is time counted from when an SLA is applied?
Gepubliceerd: 10 feb 2015
124 aug 2023 -
How do I disable keyboard shortcuts?
Gepubliceerd: 30 jun 2023
030 jun 2023 -
How do I automatically assign agents to tickets they reply to using email?
Gepubliceerd: 30 jun 2023
013 sep 2023 -
How do I generate debug information for a ticket ?
Gepubliceerd: 20 jul 2023
013 sep 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Gepubliceerd: 21 jul 2023
021 jul 2023 -
I'm having trouble with agents not receiving SMS alerts
Gepubliceerd: 17 aug 2023
017 aug 2023 -
How can I make agents record a solution for each ticket?
Gepubliceerd: 24 aug 2023
024 aug 2023 -
I can't load the Help Center editor
Gepubliceerd: 17 aug 2023
017 aug 2023 -
How do I add a custom favicon to the Help Center?
Gepubliceerd: 24 aug 2023
024 aug 2023 -
How to Download a Process Log
Gepubliceerd: 29 aug 2023
029 aug 2023 -
Hide Option to Upload an Account Photo in Help Center
Gepubliceerd: 24 aug 2023
024 aug 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Gepubliceerd: 13 sep 2023
013 sep 2023 -
How can I automatically respond to users to let them know our office is closed?
Gepubliceerd: 7 sep 2023
07 sep 2023 -
How do I prevent a specific agent being assigned tickets?
Gepubliceerd: 10 aug 2023
010 aug 2023 -
How can I change the name of the "Contact Us" tab?
Gepubliceerd: 30 aug 2023
030 aug 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Gepubliceerd: 13 sep 2023
013 sep 2023 -
How do I customize my embedded contact form?
Gepubliceerd: 30 aug 2023
030 aug 2023 -
How Do I Convert A Normal User to An Agent?
Gepubliceerd: 1 aug 2023
01 aug 2023 -
How do I remove agent names in the 'From:' field of emails?
Gepubliceerd: 29 aug 2023
029 aug 2023 -
I'm having trouble with an error: "Email address already exists"
Gepubliceerd: 29 aug 2023
029 aug 2023 -
Can I change the title of the 'Department' field on the contact form?
Gepubliceerd: 14 nov 2018
010 aug 2023 -
I'm having trouble getting Jira-related triggers to work
Gepubliceerd: 10 aug 2023
010 aug 2023 -
How do I use ticket SLAs?
Gepubliceerd: 10 aug 2023
010 aug 2023 -
Ticket followers replying by email is going to the user not the agent
Gepubliceerd: 30 aug 2023
030 aug 2023 -
How can I show a list of Ticket Followers in an email notification?
Gepubliceerd: 10 aug 2023
016 aug 2023 -
Download ticket results as CSV
Gepubliceerd: 17 aug 2023
017 aug 2023 -
Creating Effective Custom New Ticket Contact Forms
Gepubliceerd: 10 feb 2022
021 aug 2023 -
What are the different interfaces in Deskpro?
Gepubliceerd: 17 aug 2023
021 aug 2023 -
What are the default triggers for?
Gepubliceerd: 22 jan 2015
025 aug 2023 -
How do I find the ID number of a Deskpro field or other item?
Gepubliceerd: 29 aug 2023
029 aug 2023 -
Why are some automatic Replies added as an Agent Note?
Gepubliceerd: 29 aug 2023
029 aug 2023 -
Overriding Messenger settings
Gepubliceerd: 30 aug 2023
030 aug 2023 -
How to display a ticket custom field in an email template or Help Center template
Gepubliceerd: 30 aug 2023
031 aug 2023 -
Gmail/Google Apps "modern security standards" email error
Gepubliceerd: 31 aug 2023
031 aug 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Gepubliceerd: 13 jan 2015
01 sep 2023 -
Can I use Active Directory to sign in my agents?
Gepubliceerd: 8 sep 2023
08 sep 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Gepubliceerd: 11 sep 2023
011 sep 2023 -
How to inspect AJAX requests with Chrome tools
Gepubliceerd: 11 sep 2023
011 sep 2023 -
JIRA integration app
Gepubliceerd: 12 sep 2023
012 sep 2023 -
Using the Deskpro API browser
Gepubliceerd: 13 sep 2023
013 sep 2023 -
How can I best manage Out of Office Agent accounts?
Gepubliceerd: 13 sep 2023
06 okt 2023 -
How does Deskpro match email replies to their proper tickets?
Gepubliceerd: 13 sep 2023
013 sep 2023 -
How do I change the fields on the ticket form?
Gepubliceerd: 19 sep 2023
019 sep 2023 -
Can I import data from other systems or helpdesks?
Gepubliceerd: 19 sep 2023
020 sep 2023