Channels
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Adding an Agent as a CC on an Email creates a Ticket
Gepubliceerd: 8 jun 2023
07 sep 2023 -
How do I enable logging for outgoing email?
Gepubliceerd: 7 mrt 2013
07 sep 2023 -
I'm having trouble with replies being created as new tickets
Gepubliceerd: 16 jun 2023
07 sep 2023 -
Can I run an Email-only helpdesk?
Gepubliceerd: 16 jun 2023
07 sep 2023 -
How do I add an organization-wide email signature?
Gepubliceerd: 8 sep 2023
08 sep 2023 -
Creating brand-specific Email Templates
Gepubliceerd: 19 okt 2023
019 okt 2023 -
How do I include ticket account addresses in emails?
Gepubliceerd: 8 sep 2023
08 sep 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Gepubliceerd: 11 sep 2023
011 sep 2023 -
Exchange not displaying the correct 'From:' field
Gepubliceerd: 11 sep 2023
011 sep 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Gepubliceerd: 11 sep 2023
011 sep 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Gepubliceerd: 11 sep 2023
011 sep 2023 -
Can I keep my existing support email address?
Gepubliceerd: 13 sep 2023
013 sep 2023 -
I'm having trouble with incoming emails not being turned into tickets
Gepubliceerd: 13 sep 2023
013 sep 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Gepubliceerd: 13 sep 2023
013 sep 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Gepubliceerd: 13 sep 2023
013 sep 2023 -
How do I set up an email account for outgoing messages only?
Gepubliceerd: 15 sep 2023
015 sep 2023 -
How do I create a custom button for my chat widget?
Gepubliceerd: 20 sep 2023
020 sep 2023 -
Messenger Widget Options
Gepubliceerd: 20 sep 2023
020 sep 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Gepubliceerd: 27 sep 2023
03 okt 2023 -
How can I switch email clients whilst using Deskpro?
Gepubliceerd: 27 sep 2023
027 sep 2023 -
What is the difference between Microsoft OWA and EWS?
Gepubliceerd: 13 nov 2018
06 okt 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Gepubliceerd: 27 mrt 2013
19 jan 2024 -
Translating your Messenger Widget
Gepubliceerd: 31 mrt 2023
09 jan 2024 -
How do I show users which agents are following their tickets?
Gepubliceerd: 30 mei 2014
09 jan 2024 -
Why can't some users see my messenger widget?
Gepubliceerd: 13 sep 2023
09 jan 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Gepubliceerd: 24 jan 2023
09 jan 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Gepubliceerd: 14 mrt 2014
024 jan 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Gepubliceerd: 31 jan 2024
01 feb 2024 -
Banned WhatsApp Business Accounts
Gepubliceerd: 27 feb 2024
027 feb 2024