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Using Deskpro
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Business Rules
Triggers
(5)
How do I assign out-of-hours tickets to a particular team?
Adding an agent reply without sending an email in Deskpro Horizon
How do I notify a user when their ticket is assigned?
How do I make a reusable checklist of things to do within a ticket?
Send a Automatic WhatsApp Replies using Triggers
Alle artikelen Triggers weergeven in
How can I receive text alerts with ticket information?
John Davison
17 aug 2023
What are Escalations?
Christopher Nadeau
17 aug 2023
Automatically add Tasks to Tickets with Triggers
Lara Proud
31 aug 2023
Creating Shift Patterns in your Helpdesk
Lara Proud
28 nov 2024
How can I send different auto-responses dependent on email addresses?
Chynah Hayde
24 aug 2023
How can I set different SLA response times for weekdays and weekends?
James Godwin
24 aug 2023
I'm having trouble with duplicate actions from a custom trigger
David Anjonrin-Ohu
29 aug 2023
How do I use a generic From: name for agent email notifications?
James Godwin
29 aug 2023
Can I track Service Level Agreements in Deskpro?
Nabeel Zahid
30 aug 2023
How does a Round Robin start assigning Tickets?
Nabeel Zahid
28 nov 2024
How can I send an SLA update to Slack?
Chynah Hayde
31 aug 2023
Changing the order of messages on a ticket
Lara Proud
31 aug 2023
How do I stop bounces and Out of Office messages being turned into tickets?
Matthew Wray
31 aug 2023
How do I follow up automatically when a user stops replying?
Eloise Rea
7 sep 2023
Why does my 1 day SLA have a failure date 3 days away?
Dan Baker
7 sep 2023
Can Deskpro send SMS text notifications?
Kimberley Wilson
15 sep 2023
Can I show the Satisfaction survey only for tickets in a certain department?
Felipe Bessa Coelho
14 sep 2023
How do I set up a Round Robin for Ticket Assignment?
Lara Proud
15 sep 2023
How do I prevent satisfaction survey requests being sent to particular users?
Paul Davies
15 sep 2023
How can I run a trigger for a specific Organization?
Hannah Scott
19 sep 2023
Increasing the priority of tickets when emails are marked with High Importance
Matthew Wray
9 jan 2024
Setting Up an Escalation for Data Retention in Deskpro
Kim
1 aug 2024