Ticket Structure
-
How do I set up a new user registration form?
Gepubliceerd: 8 sep 2023
08 sep 2023 -
How do I set a default department for tickets submitted via the Help Center?
Gepubliceerd: 17 aug 2023
017 aug 2023 -
How can I have two teams of Agents who can’t see each other’s Tickets?
Gepubliceerd: 17 aug 2023
017 aug 2023 -
How do I add Custom User Fields to Ticket Forms?
Gepubliceerd: 1 sep 2023
08 sep 2023 -
What is Ticket Archiving and why should I use it?
Gepubliceerd: 16 jun 2023
07 sep 2023 -
Why can't I add custom ticket statuses?
Gepubliceerd: 16 jun 2023
07 sep 2023 -
How do I follow up automatically when a user stops replying?
Gepubliceerd: 1 sep 2023
07 sep 2023 -
How can I make a department visible to agents only?
Gepubliceerd: 7 sep 2023
07 sep 2023 -
How do I make a reusable checklist of things to do within a ticket?
Gepubliceerd: 3 okt 2023
03 okt 2023 -
Creating an Impact, Urgency and Priority matrix
Gepubliceerd: 1 aug 2023
09 jan 2024