Channels
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Adding an Agent as a CC on an Email creates a Ticket
Published: 8.6.2023
07.9.2023 -
How do I enable logging for outgoing email?
Published: 7.3.2013
07.9.2023 -
I'm having trouble with replies being created as new tickets
Published: 16.6.2023
07.9.2023 -
Can I run an Email-only helpdesk?
Published: 16.6.2023
07.9.2023 -
How do I add an organization-wide email signature?
Published: 8.9.2023
08.9.2023 -
Creating brand-specific Email Templates
Published: 19.10.2023
019.10.2023 -
How do I include ticket account addresses in emails?
Published: 8.9.2023
08.9.2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: 11.9.2023
011.9.2023 -
Exchange not displaying the correct 'From:' field
Published: 11.9.2023
011.9.2023 -
I'm having trouble with tickets created via email identifying the wrong user
Published: 11.9.2023
011.9.2023 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 11.9.2023
011.9.2023 -
Can I keep my existing support email address?
Published: 13.9.2023
013.9.2023 -
I'm having trouble with incoming emails not being turned into tickets
Published: 13.9.2023
013.9.2023 -
I'm having trouble with my new Gmail ticket account not sending email
Published: 13.9.2023
013.9.2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Published: 13.9.2023
013.9.2023 -
How do I set up an email account for outgoing messages only?
Published: 15.9.2023
015.9.2023 -
How do I create a custom button for my chat widget?
Published: 20.9.2023
020.9.2023 -
Messenger Widget Options
Published: 20.9.2023
020.9.2023 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 27.9.2023
03.10.2023 -
How can I switch email clients whilst using Deskpro?
Published: 27.9.2023
027.9.2023 -
What is the difference between Microsoft OWA and EWS?
Published: 13.11.2018
06.10.2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 27.3.2013
19.1.2024 -
Translating your Messenger Widget
Published: 31.3.2023
09.1.2024 -
How do I show users which agents are following their tickets?
Published: 30.5.2014
09.1.2024 -
Why can't some users see my messenger widget?
Published: 13.9.2023
09.1.2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Published: 24.1.2023
09.1.2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Published: 14.3.2014
024.1.2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Published: 31.1.2024
01.2.2024 -
Banned WhatsApp Business Accounts
Published: 27.2.2024
027.2.2024