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How do I set up an email account for outgoing messages only? - Knowledgebase / Using Deskpro / Admin / Channels - Deskpro Support

How do I set up an email account for outgoing messages only?

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Most email messages sent by Deskpro are linked to a particular ticket. However, some automatic emails do not relate to a specific ticket; for example, password reset links, welcome emails, and login alerts. The account used to send these non-ticket emails is called the default email account. You can pick which account this is from Admin > Channels > Email > Settings

You may prefer to use a "no-reply" account for non-ticket emails instead of an email account configured to accept tickets. That means that if a user replies to a password reset email, for example, their message will be discarded instead of converted into a ticket.

To set up a no-reply account:

1. Go to Admin > Channels > Emails > Accounts and create a new account, e.g.

2. Configure the settings.

3. Enable and save the account.

4. Go back to Admin > Channels > Email > Settings and select the new no-reply account as the default email account.

You may also wish to edit the user email templates that are sent from the no-reply address (i.e. all the user email templates except those under Ticket Emails) to add a message making it clear that any replies to this address will not be read. This can be edited under Admin > Channels > Email > Templates

Additionally, if you want to automatically delete any tickets created via your noreply@ account, you can create a Trigger in Admin > Business Rules > Triggers.

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