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Messenger Widget Options

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Below you can see an output of the options you are able to overwrite when you embed the Messenger widget on your own Website.

This article should be used as reference alongside this article which gives worked examples of overwrites you may want to use:

{

  "embed": {

    "showOnPortal": true,

    "authorizeDomains": ""

  },

  "chat": {

    "enabled": true,

    "timeout": 90,

    "noAnswerBehavior": "save_ticket",

    "department": 3,

    "ticketDefaults": {

      "department": 1,

      "subject": "Missed chat from {name}",

      "subjectType": "setSubject"

    },

    "preChatForm": [

      {

        "department": 0,

        "fields": [

          {

            "field_type": "text",

            "field_id": "name",

            "required": "",

            "data": {

              "title": "Name"

            }

          },

          {

            "field_type": "email",

            "field_id": "email",

            "required": "",

            "data": {

              "title": "Email"

            }

          },

          {

            "field_type": "department",

            "field_id": "chat_department",

            "is_hidden": false,

            "required": true

          }

        ]

      }

    ],

    "usergroups": [

      1,

      2,

      5,

      6,

      7

    ],

    "options": {

      "showAgentPhotos": false

    },

    "formMessageEnabled": false,

    "uploadTo": "http:\/\/deskpro-dev\/api\/messenger\/service\/blob"

  },

  "tickets": {

    "enabled": true,

    "subjectOption": "user",

    "subject": "Ticket from {name}",

    "department": 1,

    "departmentOption": "choose",

    "formConfig": [

      {

        "department": 5,

        "fields": [

          {

            "version": 1,

            "field_type": "person",

            "field_id": "person",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true

          },

          {

            "version": 1,

            "field_type": "department",

            "field_id": "department",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true,

            "is_hidden": false

          },

          {

            "version": 1,

            "field_type": "subject",

            "field_id": "subject",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true,

            "is_hidden": false

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_5",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false,

            "data": {

              "id": 5,

              "title": "Widget Type",

              "description": "A custom  field",

              "options": {

                "default_value": "officia"

              },

              "is_user_enabled": true,

              "is_enabled": true,

              "display_order": 5,

              "is_agent_field": false,

              "choices": [],

              "default_value": "officia",

              "widget_type": "text",

              "type_name": "text",

              "translations": {

                "1": {

                  "language": 1,

                  "title": "Widget Type",

                  "description": "A custom  field"

                },

                "2": {

                  "language": 2,

                  "title": "Widget Type",

                  "description": "A custom  field"

                },

                "3": {

                  "language": 3,

                  "title": "Widget Type",

                  "description": "A custom  field"

                },

                "4": {

                  "language": 4,

                  "title": "Widget Type",

                  "description": "A custom  field"

                },

                "5": {

                  "language": 5,

                  "title": "Widget Type",

                  "description": "A custom  field"

                },

                "6": {

                  "language": 6,

                  "title": "Widget Type",

                  "description": "A custom  field"

                }

              },

              "aliases": []

            }

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_6",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false,

            "data": {

              "id": 6,

              "title": "Widget Description",

              "description": "A custom  field",

              "options": {

                "default_value": "Et molestiae aperiam placeat. Aut amet optio animi facere ullam. Explicabo consequuntur sit nemo. Sapiente vero nihil nostrum omnis aspernatur velit. Mollitia dolores alias asperiores autem."

              },

              "is_user_enabled": true,

              "is_enabled": true,

              "display_order": 6,

              "is_agent_field": false,

              "choices": [],

              "default_value": "Et molestiae aperiam placeat. Aut amet optio animi facere ullam. Explicabo consequuntur sit nemo. Sapiente vero nihil nostrum omnis aspernatur velit. Mollitia dolores alias asperiores autem.",

              "widget_type": "textarea",

              "type_name": "textarea",

              "translations": {

                "1": {

                  "language": 1,

                  "title": "Widget Description",

                  "description": "A custom  field"

                },

                "2": {

                  "language": 2,

                  "title": "Widget Description",

                  "description": "A custom  field"

                },

                "3": {

                  "language": 3,

                  "title": "Widget Description",

                  "description": "A custom  field"

                },

                "4": {

                  "language": 4,

                  "title": "Widget Description",

                  "description": "A custom  field"

                },

                "5": {

                  "language": 5,

                  "title": "Widget Description",

                  "description": "A custom  field"

                },

                "6": {

                  "language": 6,

                  "title": "Widget Description",

                  "description": "A custom  field"

                }

              },

              "aliases": []

            }

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_7",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false,

            "data": {

              "id": 7,

              "title": "Desired Sizes",

              "description": "A custom  field",

              "options": {

                "multiple": true,

                "expanded": true

              },

              "is_user_enabled": true,

              "is_enabled": true,

              "display_order": 7,

              "is_agent_field": false,

              "choices": [

                {

                  "id": 8,

                  "title": "Small",

                  "is_selectable": true

                },

                {

                  "id": 9,

                  "title": "Medium",

                  "is_selectable": true

                },

                {

                  "id": 10,

                  "title": "Large",

                  "is_selectable": true

                }

              ],

              "default_value": [

                10

              ],

              "widget_type": "checkbox",

              "type_name": "checkbox",

              "translations": {

                "1": {

                  "language": 1,

                  "title": "Desired Sizes",

                  "description": "A custom  field"

                },

                "2": {

                  "language": 2,

                  "title": "Desired Sizes",

                  "description": "A custom  field"

                },

                "3": {

                  "language": 3,

                  "title": "Desired Sizes",

                  "description": "A custom  field"

                },

                "4": {

                  "language": 4,

                  "title": "Desired Sizes",

                  "description": "A custom  field"

                },

                "5": {

                  "language": 5,

                  "title": "Desired Sizes",

                  "description": "A custom  field"

                },

                "6": {

                  "language": 6,

                  "title": "Desired Sizes",

                  "description": "A custom  field"

                }

              },

              "aliases": []

            }

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_11",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false,

            "data": {

              "id": 11,

              "title": "Manufacture Date",

              "description": "A custom  field",

              "options": [],

              "is_user_enabled": true,

              "is_enabled": true,

              "display_order": 11,

              "is_agent_field": false,

              "choices": [],

              "widget_type": "date",

              "type_name": "date",

              "translations": {

                "1": {

                  "language": 1,

                  "title": "Manufacture Date",

                  "description": "A custom  field"

                },

                "2": {

                  "language": 2,

                  "title": "Manufacture Date",

                  "description": "A custom  field"

                },

                "3": {

                  "language": 3,

                  "title": "Manufacture Date",

                  "description": "A custom  field"

                },

                "4": {

                  "language": 4,

                  "title": "Manufacture Date",

                  "description": "A custom  field"

                },

                "5": {

                  "language": 5,

                  "title": "Manufacture Date",

                  "description": "A custom  field"

                },

                "6": {

                  "language": 6,

                  "title": "Manufacture Date",

                  "description": "A custom  field"

                }

              },

              "aliases": []

            }

          },

          {

            "version": 1,

            "field_type": "message",

            "field_id": "message",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true

          },

          {

            "version": 1,

            "field_type": "attachments",

            "field_id": "attachments",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false

          }

        ]

      },

      {

        "department": 7,

        "fields": [

          {

            "version": 1,

            "field_type": "person",

            "field_id": "person",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true

          },

          {

            "version": 1,

            "field_type": "department",

            "field_id": "department",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true,

            "is_hidden": false

          },

          {

            "version": 1,

            "field_type": "subject",

            "field_id": "subject",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true,

            "is_hidden": false

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_12",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false,

            "data": {

              "id": 12,

              "title": "Reason for Complaint",

              "description": "A custom  field",

              "options": {

                "multiple": false,

                "expanded": true

              },

              "is_user_enabled": true,

              "is_enabled": true,

              "display_order": 12,

              "is_agent_field": false,

              "choices": [

                {

                  "id": 13,

                  "title": "Nuisance",

                  "is_selectable": true

                },

                {

                  "id": 14,

                  "title": "Dangerous",

                  "is_selectable": true

                },

                {

                  "id": 15,

                  "title": "Smelly",

                  "is_selectable": true

                },

                {

                  "id": 16,

                  "title": "Ugly",

                  "is_selectable": true

                },

                {

                  "id": 17,

                  "title": "Mean",

                  "is_selectable": true

                },

                {

                  "id": 18,

                  "title": "Other",

                  "is_selectable": true

                }

              ],

              "default_value": 18,

              "widget_type": "radio",

              "type_name": "radio",

              "translations": {

                "1": {

                  "language": 1,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "2": {

                  "language": 2,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "3": {

                  "language": 3,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "4": {

                  "language": 4,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "5": {

                  "language": 5,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "6": {

                  "language": 6,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                }

              },

              "aliases": []

            }

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_19",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false,

            "data": {

              "id": 19,

              "title": "Suggested Actions",

              "description": "A custom  field",

              "options": {

                "multiple": true

              },

              "is_user_enabled": true,

              "is_enabled": true,

              "display_order": 19,

              "is_agent_field": false,

              "choices": [

                {

                  "id": 20,

                  "title": "Eviction",

                  "is_selectable": true

                },

                {

                  "id": 21,

                  "title": "Shun",

                  "is_selectable": true

                },

                {

                  "id": 22,

                  "title": "Fire them off to the moon",

                  "is_selectable": true

                },

                {

                  "id": 23,

                  "title": "Strongly worded letter",

                  "is_selectable": true

                }

              ],

              "default_value": [

                23

              ],

              "widget_type": "multichoice",

              "type_name": "multichoice",

              "translations": {

                "1": {

                  "language": 1,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "2": {

                  "language": 2,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "3": {

                  "language": 3,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "4": {

                  "language": 4,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "5": {

                  "language": 5,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "6": {

                  "language": 6,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                }

              },

              "aliases": []

            }

          },

          {

            "version": 1,

            "field_type": "message",

            "field_id": "message",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true

          },

          {

            "version": 1,

            "field_type": "attachments",

            "field_id": "attachments",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false

          }

        ]

      },

      {

        "department": 8,

        "fields": [

          {

            "version": 1,

            "field_type": "person",

            "field_id": "person",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true

          },

          {

            "version": 1,

            "field_type": "department",

            "field_id": "department",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true,

            "is_hidden": false

          },

          {

            "version": 1,

            "field_type": "subject",

            "field_id": "subject",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true,

            "is_hidden": false

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_12",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false,

            "data": {

              "id": 12,

              "title": "Reason for Complaint",

              "description": "A custom  field",

              "options": {

                "multiple": false,

                "expanded": true

              },

              "is_user_enabled": true,

              "is_enabled": true,

              "display_order": 12,

              "is_agent_field": false,

              "choices": [

                {

                  "id": 13,

                  "title": "Nuisance",

                  "is_selectable": true

                },

                {

                  "id": 14,

                  "title": "Dangerous",

                  "is_selectable": true

                },

                {

                  "id": 15,

                  "title": "Smelly",

                  "is_selectable": true

                },

                {

                  "id": 16,

                  "title": "Ugly",

                  "is_selectable": true

                },

                {

                  "id": 17,

                  "title": "Mean",

                  "is_selectable": true

                },

                {

                  "id": 18,

                  "title": "Other",

                  "is_selectable": true

                }

              ],

              "default_value": 18,

              "widget_type": "radio",

              "type_name": "radio",

              "translations": {

                "1": {

                  "language": 1,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "2": {

                  "language": 2,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "3": {

                  "language": 3,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "4": {

                  "language": 4,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "5": {

                  "language": 5,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                },

                "6": {

                  "language": 6,

                  "title": "Reason for Complaint",

                  "description": "A custom  field"

                }

              },

              "aliases": []

            }

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_19",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false,

            "data": {

              "id": 19,

              "title": "Suggested Actions",

              "description": "A custom  field",

              "options": {

                "multiple": true

              },

              "is_user_enabled": true,

              "is_enabled": true,

              "display_order": 19,

              "is_agent_field": false,

              "choices": [

                {

                  "id": 20,

                  "title": "Eviction",

                  "is_selectable": true

                },

                {

                  "id": 21,

                  "title": "Shun",

                  "is_selectable": true

                },

                {

                  "id": 22,

                  "title": "Fire them off to the moon",

                  "is_selectable": true

                },

                {

                  "id": 23,

                  "title": "Strongly worded letter",

                  "is_selectable": true

                }

              ],

              "default_value": [

                23

              ],

              "widget_type": "multichoice",

              "type_name": "multichoice",

              "translations": {

                "1": {

                  "language": 1,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "2": {

                  "language": 2,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "3": {

                  "language": 3,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "4": {

                  "language": 4,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "5": {

                  "language": 5,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                },

                "6": {

                  "language": 6,

                  "title": "Suggested Actions",

                  "description": "A custom  field"

                }

              },

              "aliases": []

            }

          },

          {

            "version": 1,

            "field_type": "message",

            "field_id": "message",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true

          },

          {

            "version": 1,

            "field_type": "attachments",

            "field_id": "attachments",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": false

          }

        ]

      },

      {

        "department": 9,

        "fields": [

          {

            "version": 1,

            "field_type": "person",

            "field_id": "person",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true

          },

          {

            "version": 1,

            "field_type": "department",

            "field_id": "department",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true,

            "is_hidden": false

          },

          {

            "version": 1,

            "field_type": "subject",

            "field_id": "subject",

            "options": {

              "criteria": null,

              "on_newticket": true,

              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

            },

            "required": true,

            "is_hidden": false

          },

          {

            "version": 1,

            "field_type": "ticket_field",

            "field_id": "ticket_field_24",

            "options": {

              "criteria": null,

              "on_newticket": true,

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                  "title": "Hotdog Kind",

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                  "title": "Hotdog Kind",

                  "description": "A custom  field"

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                  "title": "Hotdog Kind",

                  "description": "A custom  field"

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                  "language": 5,

                  "title": "Hotdog Kind",

                  "description": "A custom  field"

                },

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                  "title": "Hotdog Kind",

                  "description": "A custom  field"

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              "on_editticket": true

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              "title": "Delivery Time",

              "description": "A custom  field",

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              "is_enabled": true,

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              "widget_type": "datetime",

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                  "title": "Delivery Time",

                  "description": "A custom  field"

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                  "title": "Delivery Time",

                  "description": "A custom  field"

                },

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                  "language": 3,

                  "title": "Delivery Time",

                  "description": "A custom  field"

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                  "language": 4,

                  "title": "Delivery Time",

                  "description": "A custom  field"

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                  "language": 5,

                  "title": "Delivery Time",

                  "description": "A custom  field"

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                  "title": "Delivery Time",

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            "is_hidden": false

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              "on_viewticket": true,

              "on_viewticket_mode": "always",

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            "options": {

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              "on_viewticket": true,

              "on_viewticket_mode": "always",

              "on_editticket": true

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            "data": {

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              "title": "Type of Inquiry",

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                  "title": "Type of Inquiry",

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                  "title": "Type of Inquiry",

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              "aliases": []

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                "mode": "all",

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                    "options": {

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                      "field_id": "35"

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              "on_viewticket": true,

              "on_viewticket_mode": "always",

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            "data": {

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                "clickable_links": ""

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                  "description": "Please include version number"

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                  "language": 4,

                  "title": "Which operating system are you using?",

                  "description": "Please include version number"

                },

                "5": {

                  "language": 5,

                  "title": "Which operating system are you using?",

                  "description": "Please include version number"

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                  "language": 6,

                  "title": "Which operating system are you using?",

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  }

}




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