Problems and Incidents Permissions - Deskpro Support

Deskpro Support

Lietuvių kalba

Susisiekti

Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

Approvals
Labels
Satisfaction
- Satisfaction Survey
- Satisfaction Settings and Actions
Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources

CRM

Apps & Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Problems and Incidents Permissions

in Problems and Incidents

Paskelbta: 2021-09-22|Paskutinį Kartą Atnaujinta: 2021-10-18

Problems and Incidents Permissions can be assigned in Features > Problems and Incidents.

Permissions can either be assigned at Agent Level or to Permission Groups.

There are four levels of Permissions for Problems and Incidents:

View Permissions - Allows an Agent to view Problems and Incidents.
Create Permissions - Allows an Agent to create Problems and Incidents.
Close Permissions - Allows an Agent to close Problems and Incidents.
Reopen Permissions - Allows an Agent to reopen Problems and Incidents.

Naudingas Nenaudingas

0 iš 1 žmonių mano, kad šis puslapis naudingas

next pageTicket Locking Settings

Please log in or register to submit a comment.