Your Help Center is a web-based interface for your Users to interact with the helpdesk. It’s located at the top-level web address of your helpdesk, like https://yourcompany.deskpro.com or http://support.yourcompany.com.

Users can use the Help Center to submit Tickets, view their previous Tickets, change their account details, view content created by Agents, leave comments and submit Community items.

The basic settings of the Help Center are available at Help Center > Configuration.

Check out our video overview of the Help Center here.