Deskpro Support

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WARNING You're browsing the documentation for an old version of Deskpro. Consider updating to Deskpro Horizon.

Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

Approvals
Labels
Satisfaction
- Satisfaction Survey
- Satisfaction Settings and Actions
Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
- Task Settings
Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
- Ticket Locking Settings
Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
SLAs
Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Proactive Chat Settings

in Legacy Messenger Setup

Paskelbta: 2021-09-21|Paskutinį Kartą Atnaujinta: 2024-01-09

When you first enable Messenger you will have a passive Widget by default.

This means when a User navigates to your site or Help Center they will just see the icon discreetly placed in the corner of your page:

Messenger Widget.png

If you'd like to actively push your Users towards your Chat channel you can use the proactive Chat option.

To enable this go to Channels > Chat > Messenger Settings > Proactive Chat

Proactive Chat Phrases

You can edit four phrases on the proactive Chat Widget; Greeting Title, Title, Description and Button Text.

Proactive Chat.png

Naudingas Nenaudingas

next pageMessenger Settings previous pageWidget Settings

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Proactive Chat Phrases