Community - Deskpro Support

Deskpro Support

Lietuvių kalba

Susisiekti

Feature Request

Pateikti Feature Request

Pateikti Feature Request

Patiktukai (-ų)

Pavadinimas / autorius

Būsena

Comments

Veikla

3

Improve Ticket Summary Tab Usability

Elena

2025-03-31

Collecting Feedback

0

8D

0

Rotating 24-hour Agent Shifts

Elena

2025-03-31

Collecting Feedback

0

1

Adobe Integration

Kimberley D Byrd

2025-02-20

0

8D

3

Intelligent ticket assignment

Kyle Griffin

2024-05-17

0

0

Be able to mark an email as important

John Monkhouse

2024-04-16

0

4M

0

Brand Information for Snippets

John Monkhouse

2024-04-16

0

1

Merge billing items when merging people or companies

Lieven Embrechts

2024-03-29

0

2

avoid excessive registered users in CRM

Lieven Embrechts

2024-03-29

0

2

To allow mention of agent teams in notes section

Sangeetha Lakshminarayana

2024-03-13

0

1

Display file name in history for 'file' field type

Koen

2024-03-11

0

0

Display file name in history for 'file' field type

Koen

2024-03-11

0

1

Copy a Approval

John Monkhouse

2024-03-05

0

0

Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)

Allen, Eric

2024-03-05

0

0

Default department per usergroup

Koen

2024-02-22

0

2

Copy a Macro and Triggers

John Monkhouse

2024-02-16

Collecting Feedback

1

1Y

2

Help Center: publish calendar with events

Koen

2024-02-16

0

1

Datepicker

Service | Ascoo-ITS

2024-02-16

0

1

Publish guide on search results

Bas Rikkerink

2024-02-15

0

1

Change order of search result tabs

Bas Rikkerink

2024-02-15

0

11M

1

Form condition for fields based on user group

Koen

2024-02-14

0

0

Add 'Review date' option for Guide

Koen

2024-02-14

0

0

Option to auto-expand table in report so it always shows all all values

Koen

2024-02-08

0

0

Sort field values in Reports according to a) order set for the field b) highest number

Koen

2024-02-08

0

0

Allow agent (not-admin) to manage values (options) of specific field

Koen

2024-02-08

1

1Y

0

Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.

Robert Lochen

2024-02-06

0

0

Trigger Suggestions

John Monkhouse

2024-02-06

0

2

Agent Messages Text Entry

Samuel Wolfe

2024-02-05

0

2

Displaying names on agent notes

David Palmquist

2024-01-29

0

1

View Department

John Monkhouse

2024-01-26

0

3

Customer Admin Roles

John Monkhouse

2024-01-25

0

1

Agent login logs - API support

Izsak Szikra

2024-01-16

0

1

Give agent permission to edit values of a specific field

Koen

2024-01-15

1

1Y

0

Add 'send (agent) email' action to macro functionality

Koen

2024-01-13

0

0

Create multiple tickets from 1 user ticket submission

Kim Gilmour

2024-01-11

0

0

Mass update Team of ticket via Admin area

Koen

2024-01-09

0

0

Searching/filtering for chats that are not live

Christian Cantinelli

2024-01-08

0

0

Lists for chats that are not live

Christian Cantinelli

2024-01-08

0

7

UNDO....on sending message to customer

Marion Abramo

2024-01-05

0

0

Send a link to the ticket for the user to view via SMS

Staffan Hugemark

2023-12-15

Collecting Feedback

0

0

Voice Broadcasting Request

Gabbi

2023-12-07

0

0

Approval for Helpdesk Articles

Lucas Wood

2023-12-05

0

0

Article/News/Community comment to email

Marion Abramo

2023-12-01

0

3

Option to delete a user without deleting their tickets

Marion Abramo

2023-11-22

0

1

Add label while creating ticket as agent

Jan Gerlach

2023-11-22

0

0

Separation line - font task bar

Shea Manion

2023-11-20

0

3

[UX suggestion] Change label 'Add' to 'Add label'

Koen

2023-11-10

0

1

Add interface to mange Problems, just like you can manage Snippets

Koen

2023-11-09

0

1

Hide messages

Adin Rand

2023-11-09

0

0

Duplicate Detection

Ashley Clark

2023-11-07

Collecting Feedback

0

0

populate organisation field when an agent creates a ticket

Lieven Embrechts

2023-10-27

0