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Duplicate Detection - Community / Feature Request - Deskpro Support

New Feature Request
Duplicate Detection Bendruomenė
0

Duplicate Detection Collecting Feedback

It would be helpful if tickets could pop up that have similar context as a new ticket that comes into the queue. 

For example, if an email comes into the Helpdesk that has 7414844378 in the subject line or body of the email it would be advantageous to show other tickets that contain 7414844378 to avoid multiple team members working on a similar issue. 

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Ar reikia priminti slaptažodį?
New Feature Request
Duplicate Detection Bendruomenė

Žymės

Agent Interface
Autorius
Ashley Clark
Last update
2023-12-04
Design Expiry Date
November 7, 2023 00:00:00