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Personalise chat ringtone for agents
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4
Locking 'ordered by' for agents
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0
Login cookie from other system
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0
A print button for the guides/Bug with current printing
Report 16s Collecting Feedback
0
Ability to edit the chain of ticket messages when forwarding a ticket
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Glossary in PDF
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0
Add Markdown support for Knowledge Base articles
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2
Option to prioritise the Reply-To header when an email is received from a specific email address
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0
Printing Issue with Guides
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0
Option to insert translation of a KB article into a ticket comment
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0
Allow setting the main font family
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0
Ask user for feedback when rating an article negative
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0
Make display fields translatable
In Development 59m Collecting Feedback
0
Search should also include download categories
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0
Track the page a chat was initiated from when the widget is embedded
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0
Option to update the brand of a published article or topic
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0
Display the name of linked topics to agents editing the topic when content links are being used in Guides
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Next reply time on an SLA
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3
Option to translate contents of custom "Display" field
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0
Link Glossary to Guide Topics
Report 13s Collecting Feedback
0
Make it easier to add add/manage content links in Guides
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1
Call a webhook in the criteria section of a trigger
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0
Wildcards for email domain association
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0
API Regex pattern search
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0
Cursor always on top when scrolling one page further in the ticket view
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Add a message number to the ticket view on the customer Help Center
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0
Different captcha rules for 'guests' and 'users'
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IT Support Manager
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0
Sorting Macros
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0
Have all permissions disabled when creating a ticket department
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2
More font sizes when editing articles and guides
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0
Forward and resolve in one step
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0
Repeating Task or Ticket
In Development 2mos Collecting Feedback
2
Automatic approval reminders
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0
Sorting registered views in publish area
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0
Structured report permissions
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0
Bulk-Remove Users
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3
Link Articles and Guides to Ticket?
In Development 1m Collecting Feedback
0
Link to articles and guides in ticket replies?
… In Development
0
Changing Type for Custom Fields
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0
Mass change ticket owner
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0
Force ticket matching on ref. code in subject
Report 3mos Collecting Feedback
2
Action codes for time log and billing
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0
Round Robin Permissions
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3
Add more date variables to make it easier to create Quarterly reports
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1
Viewing tickets from different brands through the same portal
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0
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
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2
Share Hidden Flags
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Insert KB article link/content into ticket if the search is used
Report 5mos Collecting Feedback
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Mass Update Existing Users Language with Trigger
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0