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Bug Report Design Feedback
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Link knowledge base articles into ticket
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0
Language detection for voicemail transcripts
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1
Download multiple tickets at once
… Collecting Feedback
1
Disable / Enable individual keyboard shortcuts / commands
… In Development
0
Trigger criteria for ticket including ticket charge
… Collecting Feedback
0
HelpCenter with Sidebar
… Collecting Feedback
0
Notifications for when there is a connection issue between Deskpro and our mail server
… Collecting Feedback
0
Improve the Messenger API
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0
Create a Permission for User Groups to Access the Helpcenter Editor
… Collecting Feedback
0
See forwarded messages as separate entries in message log
… Collecting Feedback
0
Personalise chat ringtone for agents
… Collecting Feedback
4
Locking 'ordered by' for agents
… Collecting Feedback
0
Login cookie from other system
… Collecting Feedback
0
A print button for the guides/Bug with current printing
Report 16s Collecting Feedback
0
Ability to edit the chain of ticket messages when forwarding a ticket
… Collecting Feedback
0
Glossary in PDF
Report 1h Collecting Feedback
0
Add Markdown support for Knowledge Base articles
Report 1h Collecting Feedback
2
Option to prioritise the Reply-To header when an email is received from a specific email address
… Collecting Feedback
0
Printing Issue with Guides
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0
Option to insert translation of a KB article into a ticket comment
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0
Allow setting the main font family
Report 1h Collecting Feedback
0
Ask user for feedback when rating an article negative
Report 1h Collecting Feedback
0
Make display fields translatable
In Development 59m Collecting Feedback
0
Search should also include download categories
Report 1h Collecting Feedback
0
Track the page a chat was initiated from when the widget is embedded
… Collecting Feedback
0
Option to update the brand of a published article or topic
… Collecting Feedback
0
Display the name of linked topics to agents editing the topic when content links are being used in Guides
… Collecting Feedback
0
Next reply time on an SLA
… Collecting Feedback
3
Option to translate contents of custom "Display" field
Report 1h Collecting Feedback
0
Link Glossary to Guide Topics
Report 13s Collecting Feedback
0
Make it easier to add add/manage content links in Guides
… Collecting Feedback
1
Call a webhook in the criteria section of a trigger
… Collecting Feedback
0
Wildcards for email domain association
… Collecting Feedback
0
API Regex pattern search
… Collecting Feedback
0
Cursor always on top when scrolling one page further in the ticket view
Report 26m Collecting Feedback
0
Add a message number to the ticket view on the customer Help Center
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0
Different captcha rules for 'guests' and 'users'
Report 2m Collecting Feedback
0
IT Support Manager
Report 5s Collecting Feedback
0
Sorting Macros
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0
Have all permissions disabled when creating a ticket department
… Collecting Feedback
2
More font sizes when editing articles and guides
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0
Forward and resolve in one step
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0
Repeating Task or Ticket
In Development 2mos Collecting Feedback
2
Automatic approval reminders
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0
Sorting registered views in publish area
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0
Structured report permissions
… Collecting Feedback
0
Bulk-Remove Users
… Collecting Feedback
3
Link Articles and Guides to Ticket?
In Development 1m Collecting Feedback
0
Link to articles and guides in ticket replies?
… In Development
0
Changing Type for Custom Fields
… Collecting Feedback
0