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Veikla
Mass Action to Link tickets
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Mass Actions based on a common parent ticket
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manually set usersource_sync time
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Apply Permissions\Department at the Article level
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1
Privacy between departments
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1
Report Unassigned Tickets on Dashboard
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0
Specific sender set as always agent note
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KB articles ordered by publish date, oldest on top
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0
Merge Multiple Tickets at once
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Custom Field Data Import
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I want to specify the items to be output in the CSV output of tickets.
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Configurable Look&Feel of Agent sight
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Auto assign agent and team once you open the ticket
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0
Make guides templated
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Change or improve default publish editor for more advanced edits
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add a new API call for 'date_last_modified'
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Filtering on Categories in the Community
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Summary count when grouped by
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Inserting pictures into a community comment
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Filtering option on Custom Fileds in Community topics
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Disable new ticket creation on specific email account/s allowing replies for active tickets
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Default Option: Forward as a New Ticket
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SLA failed not clear enough
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Auto remove user from ticket by user reply/response mails
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Ability to "HIDE" disabled users, organizations, etc. in Tickets
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Ability to re-order lists
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Feedback post v5 to v6 upgrade
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Notification about updated KB articles
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Subscribe a batch of users to new/modified knowledgebase articles
Collecting Feedback 3mos Report
0
Display deleted tickets in addition to Open and Resolved
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DQPL: Total ticket open time - Work hours only
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Adding support for O365 Protected messages
Collecting Feedback 3mos Report
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Task should only be allowed to close if the Minimum Number of Characters are entered on it
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How to add 'Resolve ticket' buttons at the ticket list of clients' web-view?
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Creating a trigger to later the way users receive agent reply triggers
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Action Code to add CCs to a ticket
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Add Notification
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Organization Managers should not be cc'd on their own tickets
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Separate the owned and team agent permissions
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Allow a user to be created within Deskpro without the need for an email address.
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Scheduled tickets/tasks
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1
Ability to create HTML Knowledge, News and Guides
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Process agent email replies to notes as notes, and emails to replies as replies.
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Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
Collecting Feedback 3mos Report
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Please add ticket satisfaction criteria to the ticket search function on the Agent site
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Search, categories and filter for uploaded images - knowledgebase
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Able to delete your previously uploaded images into knowledgebase
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Search/filter and delete options for uploaded images
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Embedded Widget - Screenshot Function
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Embedded Widget - Context Sensitive Help
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