You can restrict Knowledgebase Articles so that only certain users can see them. The easiest way to achieve this is with usergroups and Knowledgebase categories and then setting up a category so that it's visible only to particular usergroups.
In the agent interface, go to Help Center > Knowledgebase and click on a KB category.
![Screenshot 2023-08-01 at 17.02.35.png](https://support.deskpro.com/file.php/31026246XYYQHJGTDWZZWCN0/Screenshot-2023-08-01-at-17.02.35.png)
On the right-hand side, click on the edit button for the category.
![Screenshot 2023-08-01 at 16.57.09.png](https://support.deskpro.com/file.php/31026166GYDQKMMHKHNZCCS0/Screenshot-2023-08-01-at-16.57.09.png)
In the dialog that loads, you can select which usergroups can see this category in the Usergroups heading.
![Screenshot 2023-08-01 at 16.59.29.png](https://support.deskpro.com/file.php/31026210PAXHMTJZRWSDAKQ0/Screenshot-2023-08-01-at-16.59.29.png)
Note
You can have a category that's visible to everyone which contains a restricted subcategory.
To change the usergroups in your helpdesk, go to Admin > CRM > Usergroups.
To add users to usergroups, use the CRM section of the Agent interface.
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