Passa al contenuto principale

How do I use a generic From: name for agent email notifications? - Knowledgebase / Using Deskpro / Admin / Business Rules - Deskpro Support

How do I use a generic From: name for agent email notifications?

Elenco degli autori

By default, when agents get email notifications from the helpdesk about tickets the From: name used for the emails is the user's name, you can update this to display email notifications as coming from a Generic Email and From: name such as Acme Helpdesk and support@acme.com. 

In Admin > Business Rules > Triggers on the New Ticket Triggers tab select the Send agent notifications trigger. 

In the Actions section, change the From: name from "Name of the person who initiated the action" to "Helpdesk Name" (or enter a custom name).

Go to New Reply tab and do the same for the Send agent notifications trigger there.

Go to Ticket Update tab and do the same again.

Utile Inutile

Aggiungi un commento

Accedi o registrati per inviare un commento.

Hai dimenticato la password?