Admin
- How do I customize the text that appears on my Help Center?
- How do I change the logo on the agent login screen?
- I'm having trouble with some forwarded emails not showing in the interface.
- What does the error: "Error with your forwarded email" mean?
- How do I set up an Outlook account as a ticket account for Cloud?
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Does Deskpro support multiple languages?
Diterbitkan: 4 Apr 2023
031 Agu 2023 -
Improve helpdesk performance with lots of tickets
Diterbitkan: 19 Jun 2023
019 Jun 2023 -
What does marking a ticket as spam do?
Diterbitkan: 20 Jun 2023
022 Jun 2023 -
How am I able to setup ticket assignment workflows?
Diterbitkan: 22 Jun 2023
024 Agu 2023 -
Automatically increase urgency for tickets from Organization Managers
Diterbitkan: 22 Jun 2023
031 Agu 2023 -
How can I remove links to Deskpro from email notifications?
Diterbitkan: 24 Agu 2023
024 Agu 2023 -
Is time counted from when an SLA is applied?
Diterbitkan: 10 Feb 2015
124 Agu 2023 -
How do I disable keyboard shortcuts?
Diterbitkan: 30 Jun 2023
030 Jun 2023 -
How do I automatically assign agents to tickets they reply to using email?
Diterbitkan: 30 Jun 2023
013 Sep 2023 -
How do I generate debug information for a ticket ?
Diterbitkan: 20 Jul 2023
013 Sep 2023 -
How do I only display the Help Center Welcome Message to User's who are logged in?
Diterbitkan: 21 Jul 2023
021 Jul 2023 -
I'm having trouble with agents not receiving SMS alerts
Diterbitkan: 17 Agu 2023
017 Agu 2023 -
How can I make agents record a solution for each ticket?
Diterbitkan: 24 Agu 2023
024 Agu 2023 -
I can't load the Help Center editor
Diterbitkan: 17 Agu 2023
017 Agu 2023 -
How do I add a custom favicon to the Help Center?
Diterbitkan: 24 Agu 2023
024 Agu 2023 -
How to Download a Process Log
Diterbitkan: 29 Agu 2023
029 Agu 2023 -
Hide Option to Upload an Account Photo in Help Center
Diterbitkan: 24 Agu 2023
024 Agu 2023 -
How do I automatically tell users who submit tickets by email to use the Help Center?
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
How can I automatically respond to users to let them know our office is closed?
Diterbitkan: 7 Sep 2023
07 Sep 2023 -
How do I prevent a specific agent being assigned tickets?
Diterbitkan: 10 Agu 2023
010 Agu 2023 -
How can I change the name of the "Contact Us" tab?
Diterbitkan: 30 Agu 2023
030 Agu 2023 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
How do I customize my embedded contact form?
Diterbitkan: 30 Agu 2023
030 Agu 2023 -
How Do I Convert A Normal User to An Agent?
Diterbitkan: 1 Agu 2023
01 Agu 2023 -
How do I remove agent names in the 'From:' field of emails?
Diterbitkan: 29 Agu 2023
029 Agu 2023 -
I'm having trouble with an error: "Email address already exists"
Diterbitkan: 29 Agu 2023
029 Agu 2023 -
Can I change the title of the 'Department' field on the contact form?
Diterbitkan: 14 Nov 2018
010 Agu 2023 -
I'm having trouble getting Jira-related triggers to work
Diterbitkan: 10 Agu 2023
010 Agu 2023 -
How do I use ticket SLAs?
Diterbitkan: 10 Agu 2023
010 Agu 2023 -
Ticket followers replying by email is going to the user not the agent
Diterbitkan: 30 Agu 2023
030 Agu 2023 -
How can I show a list of Ticket Followers in an email notification?
Diterbitkan: 10 Agu 2023
016 Agu 2023 -
Download ticket results as CSV
Diterbitkan: 17 Agu 2023
017 Agu 2023 -
Creating Effective Custom New Ticket Contact Forms
Diterbitkan: 10 Feb 2022
021 Agu 2023 -
What are the different interfaces in Deskpro?
Diterbitkan: 17 Agu 2023
021 Agu 2023 -
What are the default triggers for?
Diterbitkan: 22 Jan 2015
025 Agu 2023 -
How do I find the ID number of a Deskpro field or other item?
Diterbitkan: 29 Agu 2023
029 Agu 2023 -
Why are some automatic Replies added as an Agent Note?
Diterbitkan: 29 Agu 2023
029 Agu 2023 -
Overriding Messenger settings
Diterbitkan: 30 Agu 2023
030 Agu 2023 -
How to display a ticket custom field in an email template or Help Center template
Diterbitkan: 30 Agu 2023
031 Agu 2023 -
Gmail/Google Apps "modern security standards" email error
Diterbitkan: 31 Agu 2023
031 Agu 2023 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Diterbitkan: 13 Jan 2015
01 Sep 2023 -
Can I use Active Directory to sign in my agents?
Diterbitkan: 8 Sep 2023
08 Sep 2023 -
Horizon - I'm having a trouble with users being unable to add attachments to tickets
Diterbitkan: 11 Sep 2023
011 Sep 2023 -
How to inspect AJAX requests with Chrome tools
Diterbitkan: 11 Sep 2023
011 Sep 2023 -
JIRA integration app
Diterbitkan: 12 Sep 2023
012 Sep 2023 -
Using the Deskpro API browser
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
How can I best manage Out of Office Agent accounts?
Diterbitkan: 13 Sep 2023
06 Okt 2023 -
How does Deskpro match email replies to their proper tickets?
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
How do I change the fields on the ticket form?
Diterbitkan: 19 Sep 2023
019 Sep 2023 -
Can I import data from other systems or helpdesks?
Diterbitkan: 19 Sep 2023
020 Sep 2023