Channels
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Adding an Agent as a CC on an Email creates a Ticket
Diterbitkan: 8 Jun 2023
07 Sep 2023 -
How do I enable logging for outgoing email?
Diterbitkan: 7 Mar 2013
07 Sep 2023 -
I'm having trouble with replies being created as new tickets
Diterbitkan: 16 Jun 2023
07 Sep 2023 -
Can I run an Email-only helpdesk?
Diterbitkan: 16 Jun 2023
07 Sep 2023 -
How do I add an organization-wide email signature?
Diterbitkan: 8 Sep 2023
08 Sep 2023 -
Creating brand-specific Email Templates
Diterbitkan: 19 Okt 2023
019 Okt 2023 -
How do I include ticket account addresses in emails?
Diterbitkan: 8 Sep 2023
08 Sep 2023 -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Diterbitkan: 11 Sep 2023
011 Sep 2023 -
Exchange not displaying the correct 'From:' field
Diterbitkan: 11 Sep 2023
011 Sep 2023 -
I'm having trouble with tickets created via email identifying the wrong user
Diterbitkan: 11 Sep 2023
011 Sep 2023 -
I'm having trouble with forwarding user emails to the helpdesk
Diterbitkan: 11 Sep 2023
011 Sep 2023 -
Can I keep my existing support email address?
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
I'm having trouble with incoming emails not being turned into tickets
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
I'm having trouble with my new Gmail ticket account not sending email
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?
Diterbitkan: 13 Sep 2023
013 Sep 2023 -
How do I set up an email account for outgoing messages only?
Diterbitkan: 15 Sep 2023
015 Sep 2023 -
How do I create a custom button for my chat widget?
Diterbitkan: 20 Sep 2023
020 Sep 2023 -
Messenger Widget Options
Diterbitkan: 20 Sep 2023
020 Sep 2023 -
I'm having trouble with an Outlook message recall causing an email loop
Diterbitkan: 27 Sep 2023
03 Okt 2023 -
How can I switch email clients whilst using Deskpro?
Diterbitkan: 27 Sep 2023
027 Sep 2023 -
What is the difference between Microsoft OWA and EWS?
Diterbitkan: 13 Nov 2018
06 Okt 2023 -
Why can't users or agents use email addresses that are also ticket accounts?
Diterbitkan: 27 Mar 2013
19 Jan 2024 -
Translating your Messenger Widget
Diterbitkan: 31 Mar 2023
09 Jan 2024 -
How do I show users which agents are following their tickets?
Diterbitkan: 30 Mei 2014
09 Jan 2024 -
Why can't some users see my messenger widget?
Diterbitkan: 13 Sep 2023
09 Jan 2024 -
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)
Diterbitkan: 24 Jan 2023
09 Jan 2024 -
How do I configure SPF and DKIM for sending mail through Deskpro servers?
Diterbitkan: 14 Mar 2014
024 Jan 2024 -
Switching from WhatsApp Twilio to WhatsApp Direct
Diterbitkan: 31 Jan 2024
01 Feb 2024 -
Banned WhatsApp Business Accounts
Diterbitkan: 27 Feb 2024
027 Feb 2024