Manage your reviews on the App Store with our latest channel
We have launched a new channel that allows businesses to manage their app reviews on the Apple App Store. This new channel enables you to receive and respond to reviews submitted about your apps in one place, making it easier...
Deskpro Horizon Release 2023.13
We’re pleased to announce the release of Deskpro Horizon 2023.13. This release includes the first two review platforms on our reviews channel, which lets Cloud customers manage reviews from Trustpilot from the helpdesk. Our team has also been working to im...
Deskpro Release 2022.2.2
The following post summarizes the latest updates in the Deskpro 2022.2.2 release. The release includes a new feature to add new endpoints for referencing Snippets and a bug fix that will improve the performance of customers migrating to the latest version...
Connect your Trustpilot account to your cloud helpdesk for simple review management
We have launched our Trustpilot channel for Cloud customers only. By connecting your Trustpilot account to the helpdesk, any reviews that are submitted to your Trustpilot will automatically create helpdesk tickets for your Agents to manage. The addition of this...
Deskpro Horizon Release 2023.12
We’re pleased to announce the release of Deskpro Horizon 2023.12. This release includes two new Deskpro Apps that will help improve your team’s efficiency by providing faster access to information from inside your helpdesk. Our team has also been work...
Create an access point for your frequently used apps with Bookmarks
Our Bookmarks App provides an effortless way for Agents to access links from your helpdesk. Bookmarks helps make workflows more efficient, as you and your Agents no longer need to search for frequently used links; you can access the websites...
New Companies House App launches for your helpdesk
Our team has developed a new Companies House app that allows you to check Companies House records directly from the helpdesk.
Deskpro Horizon Release 2023.11
We are thrilled to release Deskpro Horizon 2023.11. This announcement includes updates to our YouTrack app. We have also expanded our language offering, which our team has developed to improve the experience for Agents and End-Users. This release also includes several...
Deskpro Horizon speaks your language!
We are thrilled to announce that Deskpro Horizon has expanded its language capabilities to include 18 languages. With the latest release, Deskpro Horizon 2023.11, you can now provide your team with a seamless multi-lingual support platform. We are proud to manage the...
Deskpro Horizon Release 2023.10
We are pleased to announce the release of Deskpro Horizon version 2023.10. This release includes several new features that will enhance the functionality of the helpdesk, as well as improvements to our UI and bug fixes. Check out the details of...
Latest status changes
Welcome to the Deskpro Admin Guide which details installing, configuring and managing a Deskpro helpdesk as an Admin.View Guide
Welcome to the Deskpro Agent Guide which provides an overview of how to use Deskpro as an Agent.View Guide
Welcome to the Deskpro On-Premise Controller (OPC) guide, which details installing, maintaining and monitoring Deskpro On-Premise as a Systems AdministratorView Guide
This guide offers an introduction to viewing data about your helpdesk usage in the Reports feature.View Guide