Using Deskpro
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Using an Office365 Email Account for Cloud
Published: 2020 szept. 29
02020 szept. 29 -
How do I install the Messenger widget in Wordpress?
Published: 2016 jún. 22
02020 okt. 9 -
I'm having trouble with an error: "imap_open() error" in logs
Published: 2016 febr. 19
02018 márc. 14 -
I'm having trouble with an Outlook message recall causing an email loop
Published: 2015 jún. 22
02018 márc. 14 -
How do I include ticket account addresses in emails?
Published: 2015 jún. 22
02018 márc. 14 -
I'm having trouble with the round robin working properly
Published: 2015 jún. 18
02018 márc. 14 -
How do I change the logo on the agent login screen?
Published: 2015 jún. 10
02019 márc. 20 -
I'm having trouble getting embedded videos to work correctly
Published: 2015 febr. 9
02018 márc. 14 -
How do I set up a new user registration form?
Published: 2015 febr. 9
02018 máj. 8 -
How do I bulk delete tickets?
Published: 2015 febr. 4
02017 nov. 9 -
What resources are available for teaching agents to use Deskpro?
Published: 2015 febr. 3
02018 márc. 1 -
How do I install the chat widget in Shopify?
Published: 2016 jún. 22
02018 máj. 8 -
How do I install the chat widget in Drupal?
Published: 2016 jún. 22
02018 márc. 14 -
How do I add a custom favicon to the user portal?
Published: 2016 nov. 16
02019 jan. 15 -
Automatic update from the legacy Portal theme to the Help Center theme
Published: 2020 aug. 19
02020 aug. 26 -
QR Code for Mobile App
Published: 2018 dec. 10
02018 dec. 10 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Published: 2018 dec. 4
02018 dec. 4 -
How do I run a report showing ticket activity grouped by agent and department?
Published: 2018 máj. 9
02018 máj. 9 -
How do I generate a report that doesn't include tickets created on the weekend?
Published: 2018 máj. 8
02018 máj. 8 -
How do I pre-fill ticket form fields automatically for certain users?
Published: 2018 máj. 8
02019 jan. 15 -
How do I make guides or knowledgebase articles only visible to agents?
Published: 2018 ápr. 5
02018 ápr. 5 -
How do I prevent a specific agent being assigned tickets?
Published: 2017 márc. 2
02018 márc. 14 -
How can I set up a new brand?
Published: 2017 jan. 5
02018 márc. 14 -
How can I change the name of the "Contact Us" tab?
Published: 2016 nov. 16
02018 márc. 14 -
I'm having trouble adding agent names to the body of user notification emails
Published: 2015 jan. 7
02018 márc. 14 -
Can I use Deskpro automation for integration with JIRA?
Published: 2014 dec. 22
02017 nov. 9 -
I'm having trouble with emails forwarded from certain accounts not showing up in the interface
Published: 2014 júl. 29
02018 márc. 14 -
I'm having trouble with incoming emails not being turned into tickets
Published: 2014 júl. 29
02018 márc. 14 -
Why is some of my agent interface missing?
Published: 2014 jún. 26
02018 márc. 13 -
How do I manually run the email processing command?
Published: 2013 ápr. 9
02018 nov. 19 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: 2013 márc. 27
12017 nov. 9 -
How do I enable logging for outgoing email?
Published: 2013 márc. 7
02018 márc. 13 -
How do I use variables in snippets, messages and webhook actions?
Published: 2012 dec. 11
42018 jún. 15 -
What documentation is available for Deskpro?
Published: 2012 dec. 5
02018 márc. 1 -
How do I nominate users to manage an organization's tickets?
Published: 2012 nov. 16
02018 márc. 13 -
I'm having trouble with an error: "Error with your forwarded email"
Published: 2012 nov. 5
02018 márc. 13 -
I'm having trouble with some tickets ending up in random departments
Published: 2014 júl. 30
02018 márc. 14 -
I'm having trouble with my macro not adding text to a reply
Published: 2014 aug. 1
02018 márc. 14 -
How can I send automatic SMS notifications to agents?
Published: 2014 szept. 5
02018 márc. 14 -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: 2014 dec. 22
02018 márc. 14 -
I'm having trouble with forwarding user emails to the helpdesk
Published: 2014 okt. 28
02018 márc. 14 -
How can I keep up to date with changes in Deskpro?
Published: 2014 szept. 10
02017 nov. 8 -
Can I track a Service Level Agreement within Deskpro?
Published: 2014 szept. 10
02017 nov. 9 -
I'm having trouble being locked out of my helpdesk by IP whitelisting
Published: 2014 szept. 10
02018 márc. 14 -
Can I use Active Directory to sign in my agents?
Published: 2014 szept. 9
02019 ápr. 1 -
Can I use LDAP to sign in my agents?
Published: 2014 szept. 9
02019 ápr. 1 -
Does Deskpro support multiple languages?
Published: 2014 szept. 8
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What is Deskpro Cloud?
Published: 2014 szept. 8
02019 márc. 27 -
I'm having trouble with agents not receiving SMS alerts
Published: 2014 szept. 5
02018 márc. 14 -
Can I use a custom domain name for the portal?
Published: 2012 aug. 16
02019 jan. 3