Using Deskpro

Using an Office365 Email Account for Cloud

Phil Rigby

Published: 2020 szept. 29

0

2020 szept. 29
How do I install the Messenger widget in Wordpress?

Lauren Cumming

Published: 2016 jún. 22

0

2020 okt. 9
I'm having trouble with an error: "imap_open() error" in logs

Ben Henley

Published: 2016 febr. 19

0

2018 márc. 14
I'm having trouble with an Outlook message recall causing an email loop

Ben Henley

Published: 2015 jún. 22

0

2018 márc. 14
How do I include ticket account addresses in emails?

Ben Henley

Published: 2015 jún. 22

0

2018 márc. 14
I'm having trouble with the round robin working properly

Ben Henley

Published: 2015 jún. 18

0

2018 márc. 14
How do I change the logo on the agent login screen?

Ben Henley

Published: 2015 jún. 10

0

2019 márc. 20
I'm having trouble getting embedded videos to work correctly

Ben Henley

Published: 2015 febr. 9

0

2018 márc. 14
How do I set up a new user registration form?

Ben Henley

Published: 2015 febr. 9

0

2018 máj. 8
How do I bulk delete tickets?

Ben Henley

Published: 2015 febr. 4

0

2017 nov. 9
What resources are available for teaching agents to use Deskpro?

Ben Henley

Published: 2015 febr. 3

0

2018 márc. 1
How do I install the chat widget in Shopify?

Lauren Cumming

Published: 2016 jún. 22

0

2018 máj. 8
How do I install the chat widget in Drupal?

Lauren Cumming

Published: 2016 jún. 22

0

2018 márc. 14
How do I add a custom favicon to the user portal?

Lauren Cumming

Published: 2016 nov. 16

0

2019 jan. 15
Automatic update from the legacy Portal theme to the Help Center theme

Grace Howlett

Published: 2020 aug. 19

0

2020 aug. 26
QR Code for Mobile App

Emily Booth

Published: 2018 dec. 10

0

2018 dec. 10
Why am I receiving a 504 error when trying to download a ticket as a PDF?

Grace Howlett

Published: 2018 dec. 4

0

2018 dec. 4
How do I run a report showing ticket activity grouped by agent and department?

Benedict Sycamore

Published: 2018 máj. 9

0

2018 máj. 9
How do I generate a report that doesn't include tickets created on the weekend?

Benedict Sycamore

Published: 2018 máj. 8

0

2018 máj. 8
How do I pre-fill ticket form fields automatically for certain users?

Benedict Sycamore

Published: 2018 máj. 8

0

2019 jan. 15
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Published: 2018 ápr. 5

0

2018 ápr. 5
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

Published: 2017 márc. 2

0

2018 márc. 14
How can I set up a new brand?

Lauren Cumming

Published: 2017 jan. 5

0

2018 márc. 14
How can I change the name of the "Contact Us" tab?

Lauren Cumming

Published: 2016 nov. 16

0

2018 márc. 14
I'm having trouble adding agent names to the body of user notification emails

Ben Henley

Published: 2015 jan. 7

0

2018 márc. 14
Can I use Deskpro automation for integration with JIRA?

Ben Henley

Published: 2014 dec. 22

0

2017 nov. 9
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

Published: 2014 júl. 29

0

2018 márc. 14
I'm having trouble with incoming emails not being turned into tickets

Ben Henley

Published: 2014 júl. 29

0

2018 márc. 14
Why is some of my agent interface missing?

Ben Henley

Published: 2014 jún. 26

0

2018 márc. 13
How do I manually run the email processing command?

Christopher Nadeau

Published: 2013 ápr. 9

0

2018 nov. 19
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

Published: 2013 márc. 27

1

2017 nov. 9
How do I enable logging for outgoing email?

Christopher Nadeau

Published: 2013 márc. 7

0

2018 márc. 13
How do I use variables in snippets, messages and webhook actions?

Christopher Padfield

Published: 2012 dec. 11

4

2018 jún. 15
What documentation is available for Deskpro?

Christopher Nadeau

Published: 2012 dec. 5

0

2018 márc. 1
How do I nominate users to manage an organization's tickets?

Mike S.

Published: 2012 nov. 16

0

2018 márc. 13
I'm having trouble with an error: "Error with your forwarded email"

Christopher Padfield

Published: 2012 nov. 5

0

2018 márc. 13
I'm having trouble with some tickets ending up in random departments

Ben Henley

Published: 2014 júl. 30

0

2018 márc. 14
I'm having trouble with my macro not adding text to a reply

Ben Henley

Published: 2014 aug. 1

0

2018 márc. 14
How can I send automatic SMS notifications to agents?

Ben Henley

Published: 2014 szept. 5

0

2018 márc. 14
I'm having trouble with emails sent via eBay not linking to original tickets

Ben Henley

Published: 2014 dec. 22

0

2018 márc. 14
I'm having trouble with forwarding user emails to the helpdesk

Ben Henley

Published: 2014 okt. 28

0

2018 márc. 14
How can I keep up to date with changes in Deskpro?

Ben Henley

Published: 2014 szept. 10

0

2017 nov. 8
Can I track a Service Level Agreement within Deskpro?

Ben Henley

Published: 2014 szept. 10

0

2017 nov. 9
I'm having trouble being locked out of my helpdesk by IP whitelisting

Ben Henley

Published: 2014 szept. 10

0

2018 márc. 14
Can I use Active Directory to sign in my agents?

Ben Henley

Published: 2014 szept. 9

0

2019 ápr. 1
Can I use LDAP to sign in my agents?

Ben Henley

Published: 2014 szept. 9

0

2019 ápr. 1
Does Deskpro support multiple languages?

Ben Henley

Published: 2014 szept. 8

1

{date}
What is Deskpro Cloud?

Ben Henley

Published: 2014 szept. 8

0

2019 márc. 27
I'm having trouble with agents not receiving SMS alerts

Ben Henley

Published: 2014 szept. 5

0

2018 márc. 14
Can I use a custom domain name for the portal?

Christopher Nadeau

Published: 2012 aug. 16

0

2019 jan. 3