Remarques - Deskpro Support

Titre

Modification de statut

Commentaires

Activité

Let agents include tasks and comments when printing tickets

… Report

0

Most used contacts option

… Collecting Feedback

0

Warning / notification to reassign tickets before deleting user

… Collecting Feedback

0

The ability to 'enable subject matching' on specified domains only

In Development 3d Collecting Feedback

0

Notifications for attachments removed from emails due to file size

… Collecting Feedback

0

Limit total number of tickets assigned to an agent

… Collecting Feedback

0

Prevent users from resolving tickets

… Collecting Feedback

0

Add an expiry date for Customer Satisfaction Survey

… Collecting Feedback

0

Search by attachment name

… Collecting Feedback

1

How to make Message and Subject field not required

… Collecting Feedback

2

WHMCS App

… Collecting Feedback

0

Copy of email via trigger should be included in the relevant ticket

… Collecting Feedback

0

Change search defaults

… Collecting Feedback

0

recall message

… Collecting Feedback

0

Have a setting to make it so agents must provide a label for tickets

… Collecting Feedback

0

(Add option to) Display "Last updated" instead of "Created" date for KB articles

… Report

0

Integrating Deskpro with Google Cloud Search

… Collecting Feedback

0

Custom fields for Guides

… Collecting Feedback

0

Ability to limit the number of active sessions for users

… Collecting Feedback

0

Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form

… Collecting Feedback

0

Attaching multiple files to a ticket using the attach button, not the drag and drop method

… Collecting Feedback

0

Reporting on articles with searchwords

… Collecting Feedback

0

Ability to update a ticket based off it's linked ticket

… Collecting Feedback

0

Sync Deskpro contacts to Outlook

… In Development

1

A permission that allows agents to only see certain CRM usergroups

… Collecting Feedback

0

Allow agents to choose Microphone and Speakers used by Voice

… Collecting Feedback

0

Add predefined articles to chat widget

… Collecting Feedback

0

Allow admin to set agents offline for chat and voice

… Collecting Feedback

0

The ability to pick what Elasticsearch searches (eg. only tickets/articles/community etcc)

… Collecting Feedback

0

Custom Fields for Agent Profile

… Collecting Feedback

2

Community Topic Filter view - want to see 'All'

… Collecting Feedback

0

Make Deskpro recognise the organisation when it has been cc'd on an email

… Collecting Feedback

0

Character validation on the account registration form

… Collecting Feedback

0

Mark agent as absent / enter substitution for agent

… Report

2

Customise time options for follow ups

… Collecting Feedback

0

Improve error messages when failing to view attachments

… Collecting Feedback

0

The ability to see sites a user was on before they start a chat

In Development 1 min. Collecting Feedback

0

Delete a field option without removing it from existing tickets

… Collecting Feedback

0

Let agent choose default response status

… Collecting Feedback

0

Ability to resize the subject section column

Report 56 min. Collecting Feedback

0

Link knowledge base articles into ticket

… Collecting Feedback

0

Language detection for voicemail transcripts

… Collecting Feedback

1

Download multiple tickets at once

… Collecting Feedback

1

Disable / Enable individual keyboard shortcuts / commands

… In Development

0

Trigger criteria for ticket including ticket charge

… Collecting Feedback

0

HelpCenter with Sidebar

… Collecting Feedback

0

Notifications for when there is a connection issue between Deskpro and our mail server

… Collecting Feedback

0

Improve the Messenger API

… Collecting Feedback

0

Create a Permission for User Groups to Access the Helpcenter Editor

… Collecting Feedback

0

See forwarded messages as separate entries in message log

… Collecting Feedback

0