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Titre
Modification de statut
Commentaires
Activité
Personalise chat ringtone for agents
… Collecting Feedback
4
Locking 'ordered by' for agents
… Collecting Feedback
0
Login cookie from other system
… Collecting Feedback
0
A print button for the guides/Bug with current printing
Report 16 sec. Collecting Feedback
0
Ability to edit the chain of ticket messages when forwarding a ticket
… Collecting Feedback
0
Glossary in PDF
Report 1 h. Collecting Feedback
0
Add Markdown support for Knowledge Base articles
Report 1 h. Collecting Feedback
2
Option to prioritise the Reply-To header when an email is received from a specific email address
… Collecting Feedback
0
Printing Issue with Guides
… Report
0
Option to insert translation of a KB article into a ticket comment
… Report
0
Allow setting the main font family
Report 1 h. Collecting Feedback
0
Ask user for feedback when rating an article negative
Report 1 h. Collecting Feedback
0
Make display fields translatable
In Development 59 min. Collecting Feedback
0
Search should also include download categories
Report 1 h. Collecting Feedback
0
Track the page a chat was initiated from when the widget is embedded
… Collecting Feedback
0
Option to update the brand of a published article or topic
… Collecting Feedback
0
Display the name of linked topics to agents editing the topic when content links are being used in Guides
… Collecting Feedback
0
Next reply time on an SLA
… Collecting Feedback
3
Option to translate contents of custom "Display" field
Report 1 h. Collecting Feedback
0
Link Glossary to Guide Topics
Report 13 sec. Collecting Feedback
0
Make it easier to add add/manage content links in Guides
… Collecting Feedback
1
Call a webhook in the criteria section of a trigger
… Collecting Feedback
0
Wildcards for email domain association
… Collecting Feedback
0
API Regex pattern search
… Collecting Feedback
0
Cursor always on top when scrolling one page further in the ticket view
Report 26 min. Collecting Feedback
0
Add a message number to the ticket view on the customer Help Center
… Collecting Feedback
0
Different captcha rules for 'guests' and 'users'
Report 2 min. Collecting Feedback
0
IT Support Manager
Report 5 sec. Collecting Feedback
0
Sorting Macros
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0
Have all permissions disabled when creating a ticket department
… Collecting Feedback
2
More font sizes when editing articles and guides
… Report
0
Forward and resolve in one step
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0
Repeating Task or Ticket
In Development 2 mois Collecting Feedback
2
Automatic approval reminders
… Report
0
Sorting registered views in publish area
… Report
0
Structured report permissions
… Collecting Feedback
0
Bulk-Remove Users
… Collecting Feedback
3
Link Articles and Guides to Ticket?
In Development 1 min. Collecting Feedback
0
Link to articles and guides in ticket replies?
… In Development
0
Changing Type for Custom Fields
… Collecting Feedback
0
Mass change ticket owner
… Collecting Feedback
0
Force ticket matching on ref. code in subject
Report 3 mois Collecting Feedback
2
Action codes for time log and billing
… Collecting Feedback
0
Round Robin Permissions
… Collecting Feedback
3
Add more date variables to make it easier to create Quarterly reports
… Collecting Feedback
1
Viewing tickets from different brands through the same portal
… Collecting Feedback
0
Restrict the Agent and Agent Teams that can be selected in the ticket assignment drop-down menus
… Collecting Feedback
2
Share Hidden Flags
… Collecting Feedback
0
Insert KB article link/content into ticket if the search is used
Report 5 mois Collecting Feedback
0
Mass Update Existing Users Language with Trigger
… Collecting Feedback
0