Vue Liste Modification de statut Aime Titre Statut Commentaires Activité 38 Chat fields required to help with chat reporting Collecting Feedback 0 R 34 Tasks Included in Quick Search Results Collecting Feedback 0 CH 69 Include Full Date Instead of "x days ago" on tickets Collecting Feedback 2 CH T SH 27 Add agents to teams while AD synchronization Collecting Feedback 0 ON 38 Provide API Mechanism to authenticate users against Deskpro DB Collecting Feedback 0 RS 78 Ability to customize satisfaction survey questions Collecting Feedback 2 CM C 59 Department separation Collecting Feedback 0 CB 54 Adding a drop down for user CC selection when creating a ticket Collecting Feedback 1 KC LB 44 Allow agent filtering on Ticket Satisfaction reports Collecting Feedback 1 JV 32 Add agent permission to view \ hide Notes field. Collecting Feedback 0 JV 38 Addition of a Time Stamp Variable for Snippets Collecting Feedback 0 e 49 Customization of who the Customer Satisfaction Survey is sent to Collecting Feedback 0 BM 32 Allowing for text to be added above Reply Line Collecting Feedback 0 AB 35 Tasks visible to clients (by agent choice) based on ticket Collecting Feedback 1 MS 141 System wide holiday & working hours definition Collecting Feedback 3 R CC CB BB 60 Allow for “Internal Only Tickets” Collecting Feedback 3 LD FZ SW 81 Create an OR function for custom filters Collecting Feedback 4 SP TD C 35 Allow us to send a CC to additional emails on the account Collecting Feedback 1 LB 27 Give Users Service (Support) Credits to use as part of their support contract Collecting Feedback 1 IC RC 43 Option to alphabetize category list items Collecting Feedback 0 CB 32 More conversation in linked tickets created Collecting Feedback 0 39 Trigger for automated response emails dependant on attachment of message e.g. Outlook meeting requests Collecting Feedback 0 SF 45 Department ticket bubble color Collecting Feedback 0 K 37 Better management of the categories Collecting Feedback 2 K K 36 Insert KB article link/content into a new ticket Collecting Feedback 0 LP 32 Store customized Twig templates in filesystem for versioning Collecting Feedback 0 34 Mention creation of linked tickets as notes Collecting Feedback 0 CM 34 Trigger rule by number of replies on a ticket Collecting Feedback 0 LR 38 Tree view for linked tickets Collecting Feedback 0 GN 31 Simplify task of creating a ticket from agent interface Collecting Feedback 0 CM 44 Add Separate Notification for Mentions in Tickets Collecting Feedback 1 KS KS 40 Ability to "Notify All Agents" in Triggers Collecting Feedback 0 KS 45 Move Messages to Other Tickets Collecting Feedback 0 KS 49 Reports - Easy search of labels by date range, organisation etc. Collecting Feedback 0 W 44 Add Priority to Android App Collecting Feedback 0 KS 47 Secure emails & Customer communications Collecting Feedback 1 W KR 61 Add CMDB functionality Collecting Feedback 0 J 37 Ability to Show a live updating report for all agents Collecting Feedback 1 RN B 32 Properties in agent interface doesn't wrap text Collecting Feedback 0 A 59 Download all attachments at once Collecting Feedback 6 S JS AH SP CB 34 Windows 8.1 Notification Collecting Feedback 0 MR 36 Billing in New Ticket Window Collecting Feedback 0 MR 45 Forward a ticket via macro Collecting Feedback 1 A JM 39 Customize update chat message for agents Collecting Feedback 0 CM 33 Public tasks should be visible only in the ticket scope Collecting Feedback 0 CM 31 Linking to ticket without whole view state Collecting Feedback 0 KS 42 Enable Escalation Trigger for Main Ticket Owner Only Collecting Feedback 0 GM 46 Making teams dependant of departments Collecting Feedback 0 RJ 41 Links in custom ticket fields Collecting Feedback 0 A 49 Replace the main user by the first person in CC Collecting Feedback 0 Page précédente1Page 1…16Page 1617Page 1718Page 1819Page 1920Page actuelle21Page 2122Page 22Page suivante
