Vue Liste Modification de statut Aime Titre Statut Commentaires Activité 51 Ability to restrict certain agents from viewing notes Collecting Feedback 0 DT 50 Ability to Analyze and Manage News Subscribers Collecting Feedback 1 KR 45 Azure Logic App connector Collecting Feedback 0 60 Add ability to select certain times of the day for chat to be available. Collecting Feedback 1 Ck j 26 Add a list of related articles in /kb/{article_id} to the response output Collecting Feedback 0 MT 51 Customizable Checklists that can be inserted into a ticket interface Collecting Feedback 2 JE RC 72 Mass-merge tickets for the same customers Collecting Feedback 1 BS N 57 Managing Custom Fields in Admin Collecting Feedback 1 MG EL 46 Add metadata for knowledgebase articles Collecting Feedback 2 RC RC 59 JIRA integration - carry over text Collecting Feedback 1 M MW BA 25 Modify Default set of Ticket Email Notifications Collecting Feedback 0 AJ 39 cc: Field in User Interface Should Accept Semi-Colon as well as commas Collecting Feedback 0 LL 47 Changing the font family-color of the chat/ticket widget. Collecting Feedback 0 M 47 Implement an all/none toggle on ACL lists Collecting Feedback 0 RC 38 Triggers and Escalations based on Assigned Agent properties Collecting Feedback 0 JS 83 Hide other Agents Collecting Feedback 6 t C JT JT MS 41 Add schema or RDFa markup Collecting Feedback 2 RC RC 36 Ticket creation date should be that of email receipt date Collecting Feedback 0 CM 50 Add more flags for agents to use Collecting Feedback 0 CM 41 Improved anti-spam tools Collecting Feedback 0 CP 38 Add agents as followers when mentioned in a note Collecting Feedback 0 CM 44 Email addresses for Teams Collecting Feedback 0 27 Custom user fields for specific usergroups Collecting Feedback 0 34 Add agents to new Access Groups automatically Collecting Feedback 0 RC 48 Disable automatic sending emails Collecting Feedback 0 JB 68 More sort options in CRM/Feedback/Publish modules Collecting Feedback 1 CB 59 User Dashboard on user portal Collecting Feedback 1 RC 29 Allow push-message via the live chat system Collecting Feedback 0 RC 55 JIRA portal triggers Collecting Feedback 1 DM 37 Show support hours and current time on portal Collecting Feedback 1 RC 39 Ability to change chat widget appearance based on whether agent is available or not Collecting Feedback 0 37 Ability to rearrange columns in Agent ticket grid using Windows drag and drop functionality Collecting Feedback 1 38 Ability to expand columns in Agent ticket grid Collecting Feedback 1 36 Sort SLA's in admin interface Collecting Feedback 0 TS 42 Create a new sort order for "Date of last agent activity" (so agent notes are included) Collecting Feedback 0 I 41 Add ability to clean up or filter unused images and files Collecting Feedback 0 JS 40 Allow entire IP subnets in whitelist Collecting Feedback 0 65 Ability for Admin to remote logout agent Collecting Feedback 1 LC C 23 Implement management commands using API in a multi-threaded capable platform. Collecting Feedback 1 RS CD 72 Noises for notifications for tickets or IM Collecting Feedback 1 OB JB 59 Ignore SSL errors in Web Hook action Collecting Feedback 0 68 Triggers based on chat Collecting Feedback 4 R RC fd C km 24 Ticket forward notification Collecting Feedback 0 PB 39 Modification to Fields display for filters, ordering, and grouping Collecting Feedback 0 34 Agent Seperation for Knowledgebase Sections Collecting Feedback 2 TD JS RC 100 Feature to see when an agent is looking at a ticket and if you opened that ticket, all the agents can see who else has it open Collecting Feedback 2 RA EL 53 Renaming of downloaded files Collecting Feedback 1 PB 36 Time Log Custom Field Variables Collecting Feedback 0 JS 54 Create Ticket-Templates more powerful than snippets Collecting Feedback 0 MG 33 Let agents customize chat notifications when they are mentioned in a note Collecting Feedback 0 CM Page précédente1Page 1…14Page 1415Page 1516Page 1617Page actuelle18Page 1819Page 1920Page 2021Page 2122Page 22Page suivante
