Using Deskpro
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How do I set up an email account for outgoing messages only?
Published: Khordad 13, 1393 AP
0Esfand 22, 1396 AP -
I'm having trouble with outgoing email
Published: Mordad 9, 1393 AP
0Esfand 23, 1396 AP -
How do I send a different auto-reply to new users?
Published: Shahrivar 18, 1393 AP
0Esfand 23, 1396 AP -
How do I use the filter pane?
Published: Shahrivar 6, 1393 AP
0Esfand 23, 1396 AP -
I'm having trouble with my portal chat tab
Published: Tir 18, 1393 AP
0Esfand 23, 1396 AP -
Why does cc'ing an agent on a ticket email create extra ticket?
Published: Tir 5, 1393 AP
0Esfand 22, 1396 AP -
How do I nominate users to manage an organization's tickets?
Published: Aban 26, 1391 AP
0Esfand 22, 1396 AP -
Can I BCC: someone into a ticket thread?
Published: Mehr 1, 1393 AP
0Esfand 23, 1396 AP -
How can I set up agent permissions, permission groups and department access?
Published: Shahrivar 24, 1393 AP
0Esfand 23, 1396 AP -
How do I customize the text that appears on my portal?
Published: Shahrivar 18, 1393 AP
0Esfand 23, 1396 AP -
What's the difference between Deskpro Cloud and Deskpro On-Premise?
Published: Shahrivar 7, 1393 AP
0Farvardin 2, 1398 AP -
How do I change the chat widget language?
Published: Bahman 10, 1391 AP
0Esfand 22, 1396 AP -
How do I view the raw email source for a ticket message?
Published: Bahman 25, 1391 AP
0Esfand 22, 1396 AP -
I'm having trouble with forwarding user emails to the helpdesk
Published: Aban 6, 1393 AP
0Esfand 23, 1396 AP -
I'm having trouble with tickets created via email identifying the wrong user
Published: Aban 6, 1393 AP
0Esfand 23, 1396 AP -
How do I automatically tell users who submit tickets by email to use the portal?
Published: Shahrivar 25, 1393 AP
0Esfand 17, 1396 AP -
Which web browsers does Deskpro support?
Published: Shahrivar 19, 1393 AP
0Ordibehesht 2, 1399 AP -
What is the size limit on attachments within Deskpro?
Published: Azar 19, 1393 AP
1Azar 19, 1393 AP -
Why are there two Google authentication apps in Deskpro? (Old)
Published: Aban 28, 1393 AP
0Farvardin 12, 1398 AP -
Is there a way to CC: someone into a ticket?
Published: Mehr 1, 1393 AP
0Aban 18, 1396 AP -
How do I remove links to Deskpro from email notifications?
Published: Ordibehesht 29, 1393 AP
0Esfand 22, 1396 AP -
Does Deskpro support multiple languages?
Published: Shahrivar 17, 1393 AP
1Shahrivar 21, 1401 AP -
I'm having trouble with an error: "Aw, Snap!" in Chrome v29
Published: Shahrivar 11, 1392 AP
0Dey 24, 1397 AP -
How do I generate debug information for a ticket?
Published: Tir 27, 1392 AP
0Esfand 22, 1396 AP -
How can I take screenshots in Deskpro?
Published: Ordibehesht 25, 1392 AP
0Esfand 22, 1396 AP -
What are Deskpro security best practices?
Published: Shahrivar 17, 1393 AP
0Farvardin 28, 1397 AP -
Can I use a custom domain name for the portal?
Published: Mordad 26, 1391 AP
0Dey 13, 1397 AP -
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."
Published: Azar 27, 1393 AP
0Esfand 23, 1396 AP -
How can I use the JIRA integration?
Published: Dey 1, 1393 AP
0Esfand 23, 1396 AP -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: Dey 1, 1393 AP
0Esfand 23, 1396 AP -
Can I use Deskpro automation for integration with JIRA?
Published: Dey 1, 1393 AP
0Aban 18, 1396 AP -
I'm having trouble adding agent names to the body of user notification emails
Published: Dey 17, 1393 AP
0Esfand 23, 1396 AP -
I'm having trouble getting JIRA-related triggers to work
Published: Dey 17, 1393 AP
0Esfand 23, 1396 AP -
How can I set different SLA response times for weekdays and weekends?
Published: Dey 23, 1393 AP
0Esfand 23, 1396 AP -
Why are agent notes being included in email threads?
Published: Dey 22, 1393 AP
0Aban 18, 1396 AP -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: Dey 23, 1393 AP
0Esfand 23, 1396 AP -
What are the default triggers for?
Published: Bahman 2, 1393 AP
0Esfand 23, 1396 AP -
How do I stop agent names appearing in the 'From:' field of emails?
Published: Bahman 6, 1393 AP
0Mehr 16, 1398 AP -
Can I let users log in to Deskpro using their existing accounts from other systems?
Published: Bahman 6, 1393 AP
0Farvardin 12, 1398 AP -
Can I import the tickets and other information from my legacy helpdesk?
Published: Bahman 6, 1393 AP
0Aban 1, 1399 AP -
How do I translate a custom phrase?
Published: Bahman 9, 1393 AP
0Esfand 23, 1396 AP -
How do I install the 'Resolve User Hostnames' app
Published: Bahman 10, 1393 AP
0Ordibehesht 24, 1397 AP -
What resources are available for teaching agents to use Deskpro?
Published: Bahman 14, 1393 AP
0Esfand 10, 1396 AP -
How do I bulk delete tickets?
Published: Bahman 15, 1393 AP
0Aban 18, 1396 AP -
How do I set up a new user registration form?
Published: Bahman 20, 1393 AP
0Ordibehesht 18, 1397 AP -
I'm having trouble getting embedded videos to work correctly
Published: Bahman 20, 1393 AP
0Esfand 23, 1396 AP -
Is time counted from when an SLA is applied?
Published: Bahman 21, 1393 AP
1Shahrivar 11, 1400 AP -
How can I best manage out-of-office agents accounts?
Published: Farvardin 12, 1394 AP
0Esfand 23, 1396 AP -
How do I delete all my test tickets?
Published: Khordad 25, 1394 AP
0Khordad 23, 1401 AP -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: Khordad 12, 1394 AP
0Esfand 23, 1396 AP