Using Deskpro
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I'm having trouble with outgoing email
Published: Mordad 9, 1393 AP
0Tir 9, 1402 AP -
How do I send a different auto-reply to new users?
Published: Shahrivar 18, 1393 AP
0Mordad 25, 1402 AP -
How can I set up agent permissions, permission groups and department access?
Published: Shahrivar 24, 1393 AP
0Mehr 5, 1402 AP -
What is the size limit on attachments within Deskpro?
Published: Azar 19, 1393 AP
1Azar 19, 1393 AP -
What are Deskpro security best practices?
Published: Shahrivar 17, 1393 AP
0Farvardin 28, 1397 AP -
How can I use the JIRA integration?
Published: Dey 1, 1393 AP
0Mordad 25, 1402 AP -
I'm having trouble with emails sent via eBay not linking to original tickets
Published: Dey 1, 1393 AP
0Mordad 25, 1402 AP -
Can I import the tickets and other information from my legacy helpdesk?
Published: Bahman 6, 1393 AP
0Mordad 10, 1402 AP -
How do I install the 'Resolve User Hostnames' app
Published: Bahman 10, 1393 AP
0Ordibehesht 24, 1397 AP -
What resources are available for teaching agents to use Deskpro?
Published: Bahman 14, 1393 AP
0Mordad 10, 1402 AP -
How do I bulk delete tickets?
Published: Bahman 15, 1393 AP
0Mordad 25, 1402 AP -
I'm having trouble getting embedded videos to work correctly
Published: Bahman 20, 1393 AP
0Mordad 25, 1402 AP -
How can I best manage out-of-office agents accounts?
Published: Farvardin 12, 1394 AP
0Shahrivar 22, 1402 AP -
How do I make a reusable checklist of things to do within a ticket?
Published: Mehr 24, 1394 AP
0Mordad 25, 1402 AP -
I'm having trouble disabling HTTPS
Published: Azar 18, 1394 AP
0Mordad 25, 1402 AP -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: Farvardin 16, 1395 AP
0Mordad 25, 1402 AP -
What limitations do the trial versions have?
Published: Farvardin 31, 1395 AP
0Mordad 19, 1402 AP -
How do I embed individual knowledgebase articles in an external app or site?
Published: Ordibehesht 15, 1395 AP
0Mordad 25, 1402 AP -
How do I install the chat widget in Shopify?
Published: Tir 2, 1395 AP
0Mordad 25, 1402 AP -
How do I install the chat widget in Drupal?
Published: Tir 2, 1395 AP
0Mordad 25, 1402 AP -
How do I install the chat widget in Joomla?
Published: Tir 2, 1395 AP
0Mordad 25, 1402 AP -
How do I install the chat widget in Magento?
Published: Tir 2, 1395 AP
0Mordad 25, 1402 AP -
How can I manage validation and decryption of S/MIME encoded emails?
Published: Esfand 23, 1395 AP
0Esfand 23, 1396 AP -
What do I do if I need a specific feature?
Published: Farvardin 30, 1396 AP
0Mordad 10, 1402 AP -
How do I create a HAR file for troubleshooting?
Published: Aban 3, 1396 AP
0Khordad 29, 1402 AP -
I'm having trouble with an error: "Connection timed out" whilst upgrading
Published: Esfand 3, 1396 AP
0Mordad 25, 1402 AP -
How long are outgoing emails retained for in cloud accounts?
Published: Ordibehesht 19, 1397 AP
0Bahman 21, 1400 AP -
How can I use Zapier with Deskpro?
Published: Khordad 15, 1397 AP
0Khordad 16, 1397 AP -
QR Code for Mobile App
Published: Azar 19, 1397 AP
0Azar 19, 1397 AP -
How can I set different styling for emails across different brands?
Published: Bahman 25, 1397 AP
0Bahman 25, 1397 AP -
Why are some automatic Replies added as an internal Note?
Published: Farvardin 1, 1398 AP
0Shahrivar 7, 1402 AP -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: Mehr 22, 1398 AP
0Azar 8, 1401 AP -
How can I translate Help Center phrases into other languages or improve an existing translation?
Published: Khordad 28, 1399 AP
0Tir 3, 1399 AP -
Posting updates to Microsoft Teams
Published: Tir 26, 1399 AP
0Mehr 1, 1399 AP -
Creating an Impact, Urgency and Priority matrix
Published: Farvardin 4, 1400 AP
0Mordad 10, 1402 AP -
Set up WhatsApp on your helpdesk
Published: Esfand 4, 1400 AP
0Shahrivar 3, 1401 AP -
Why can't users or agents use email addresses that are also ticket accounts?
Published: Farvardin 7, 1392 AP
1Mordad 30, 1402 AP -
I'm having trouble with an error: "550 Unable to relay"
Published: Khordad 8, 1393 AP
0Shahrivar 17, 1402 AP -
How do I show users which agents are following their tickets?
Published: Khordad 9, 1393 AP
0Esfand 22, 1396 AP -
I'm having trouble with text formatting
Published: Tir 5, 1393 AP
0Mordad 25, 1402 AP -
I'm having trouble with some tickets ending up in random departments
Published: Mordad 8, 1393 AP
0Mordad 25, 1402 AP -
How do I embed a contact form within my website?
Published: Mordad 23, 1393 AP
0Mordad 25, 1402 AP -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: Mordad 23, 1393 AP
0Mordad 25, 1402 AP -
How do I bill users or record time spent on support?
Published: Shahrivar 11, 1393 AP
0Mordad 25, 1402 AP -
How do I assign out-of-hour tickets to a particular team?
Published: Shahrivar 17, 1393 AP
1Mordad 25, 1402 AP -
Can I use LDAP to sign in my agents?
Published: Shahrivar 18, 1393 AP
0Mordad 25, 1402 AP -
How can I reply to user tickets by email?
Published: Shahrivar 19, 1393 AP
0Shahrivar 22, 1402 AP -
How do I automatically sort email that's forwarded into a single inbox?
Published: Mehr 2, 1393 AP
0Shahrivar 22, 1402 AP -
What are some Deskpro productivity tips for agents?
Published: Aban 6, 1393 AP
0Mordad 25, 1402 AP -
How come my "1 day" SLA has a failure date 3 days away?
Published: Azar 24, 1393 AP
0Shahrivar 16, 1402 AP