Agent
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I'm not receiving notifications when I create a ticket
Publicado: 8 jun 2023
08 jun 2023 -
Changing the order of messages on a ticket
Publicado: 8 jun 2023
031 ago 2023 -
Getting to Know your Deskpro Workspace
Publicado: 15 nov 2022
022 jun 2023 -
Why is part of the Agent Interface out of view?
Publicado: 8 jun 2023
08 jun 2023 -
Who can see My Stars?
Publicado: 9 jun 2023
09 jun 2023 -
Deskpro Mobile App
Publicado: 9 jun 2023
024 ago 2023 -
How do I view the email source for a ticket message?
Publicado: 12 jun 2023
012 jun 2023 -
How do I nominate users to manage an organization's tickets?
Publicado: 12 jun 2023
01 ago 2023 -
How can Agents communicate with each other in Deskpro?
Publicado: 16 jun 2023
024 ago 2023 -
How can I insert pre-defined text or canned responses?
Publicado: 16 jun 2023
024 ago 2023 -
Which web browsers does Deskpro support?
Publicado: 16 jun 2023
024 jun 2024 -
Does Deskpro support multiple languages?
Publicado: 4 abr 2023
031 ago 2023 -
Why are Agent Notes included in Email threads?
Publicado: 19 jun 2023
024 ago 2023 -
How can I best link to other Help Center content?
Publicado: 19 jun 2023
022 jun 2023 -
How can I quickly copy and share ticket information?
Publicado: 20 jun 2023
022 jun 2023 -
Can I BCC someone into a ticket thread?
Publicado: 20 jun 2023
020 jun 2023 -
How can I add information to a ticket without notifying the user?
Publicado: 22 jun 2023
031 ago 2023 -
How can I drag and drop attachments into a ticket?
Publicado: 26 jul 2023
026 jul 2023 -
What is the difference between Labels and Search Words on Help Center content?
Publicado: 8 jun 2023
031 ago 2023 -
Can I collapse the Navigation Panel?
Publicado: 22 jun 2023
024 ago 2023 -
Who gets my message when I reply to an email notification as an agent?
Publicado: 23 jun 2023
024 ago 2023 -
How can I reply to Tickets by Email?
Publicado: 13 sept 2023
013 sept 2023 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publicado: 29 ago 2023
029 ago 2023 -
Using QR Code to access the Deskpro Mobile App
Publicado: 1 ago 2023
01 ago 2023 -
Is there a way to CC: someone into a ticket?
Publicado: 1 ago 2023
01 ago 2023 -
Download ticket results as CSV
Publicado: 17 ago 2023
017 ago 2023 -
How do I attach files and images to tickets?
Publicado: 30 ago 2023
030 ago 2023 -
What is an agent?
Publicado: 18 sept 2012
01 ago 2023 -
How do I make tasks visible to certain agents, teams, or departments?
Publicado: 10 ago 2023
010 ago 2023 -
How do I enable plain text ticket notification emails?
Publicado: 24 jul 2015
016 ago 2023 -
Ticket followers replying by email is going to the user not the agent
Publicado: 30 ago 2023
030 ago 2023 -
How do I mass re-assign multiple tickets to one User from another?
Publicado: 21 ago 2023
021 ago 2023 -
What are the different interfaces in Deskpro?
Publicado: 17 ago 2023
021 ago 2023 -
How do I use Email Action Codes?
Publicado: 29 ago 2023
029 ago 2023 -
How can I take screenshots in Deskpro?
Publicado: 15 may 2013
031 ago 2023 -
Can Tickets be placed in Pending?
Publicado: 1 sept 2023
08 sept 2023 -
What are Organizations?
Publicado: 29 nov 2007
08 sept 2023 -
How can you avoid Ticket Collision?
Publicado: 9 feb 2024
09 feb 2024 -
How to inspect AJAX requests with Chrome tools
Publicado: 11 sept 2023
011 sept 2023 -
Microphone not Working
Publicado: 20 may 2020
013 sept 2023 -
How can I make knowledgebase articles visible to specific users only?
Publicado: 13 sept 2023
013 sept 2023 -
Why is my Macro not inserting text into the Reply Box?
Publicado: 15 sept 2023
015 sept 2023 -
How to use the Deskpro Mobile App
Publicado: 15 sept 2023
018 sept 2023 -
How are CC'd Users displayed in Deskpro?
Publicado: 19 sept 2023
019 sept 2023 -
What documentation is available for Deskpro?
Publicado: 15 sept 2023
09 ene 2024 -
How do I generate a HAR file for troubleshooting?
Publicado: 25 oct 2017
014 ago 2024 -
What resources are available for teaching agents to use Deskpro?
Publicado: 3 feb 2015
09 ene 2024 -
Tracking Help Center Usage Through Reports in Deskpro
Publicado: 29 jul 2024
01 ago 2024