Using Deskpro
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Can one user from an organization see all that organization's tickets?
Publicado: 4 jun 2015
017 abr 2018 -
How can I translate Deskpro into my language or improve an existing translation?
Publicado: 4 jun 2015
012 mar 2018 -
I'm having trouble getting variables in custom phrases to work
Publicado: 9 jun 2015
015 feb 2022 -
How do I change the logo on the agent login screen?
Publicado: 10 jun 2015
020 mar 2019 -
I'm having trouble with the round robin working properly
Publicado: 18 jun 2015
014 mar 2018 -
How do I include ticket account addresses in emails?
Publicado: 22 jun 2015
014 mar 2018 -
I'm having trouble with an Outlook message recall causing an email loop
Publicado: 22 jun 2015
014 mar 2018 -
How do I disable keyboard shortcuts?
Publicado: 25 jun 2015
020 mar 2019 -
What does marking a ticket as spam do?
Publicado: 26 jun 2015
020 nov 2018 -
Can I show the Satisfaction survey only for tickets in a certain department?
Publicado: 29 jun 2015
012 mar 2018 -
I'm having trouble with poor performance or a slow agent interface on some computers
Publicado: 29 jun 2015
014 mar 2018 -
Who gets my message when I reply to an email notification as an agent?
Publicado: 20 jul 2015
09 nov 2017 -
How to display a ticket custom field in an email template or portal template
Publicado: 16 jul 2015
031 ene 2019 -
How can I improve email previews for certain mobile email apps?
Publicado: 24 jul 2015
014 mar 2018 -
How do I enable plain text ticket notification emails?
Publicado: 24 jul 2015
014 mar 2018 -
I'm having trouble with an error: "Failure 0x51"
Publicado: 29 jul 2015
014 mar 2018 -
How can I automatically respond to users to let them know our office is closed?
Publicado: 14 ago 2015
014 mar 2018 -
Do I need to reinstall On-Premise when my trial ends?
Publicado: 14 ago 2015
022 mar 2019 -
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature
Publicado: 17 ago 2015
014 mar 2018 -
How can I have different signatures in emails for tickets in different departments?
Publicado: 11 sept 2015
012 mar 2018 -
How do I filter users from an authentication source?
Publicado: 22 sept 2015
014 mar 2018 -
How can I make agents record a solution for each ticket?
Publicado: 13 oct 2015
027 mar 2019 -
How do I link to an individual ticket?
Publicado: 13 oct 2015
12 sept 2021 -
How do I find the ID number of a Deskpro field or other item?
Publicado: 13 oct 2015
01 abr 2019 -
I'm having trouble making a custom report retrieve phone numbers
Publicado: 13 oct 2015
017 abr 2018 -
How do I make a reusable checklist of things to do within a ticket?
Publicado: 16 oct 2015
01 abr 2019 -
I'm having trouble with the subject of reminder emails
Publicado: 2 nov 2015
014 mar 2018 -
I'm having trouble disabling HTTPS
Publicado: 9 dic 2015
014 mar 2018 -
Finding a field name for User Auth Data
Publicado: 14 dic 2015
019 nov 2021 -
I'm having trouble with an error: "The email address is already in use"
Publicado: 6 ene 2016
014 mar 2018 -
Gmail/Google Apps "modern security standards" email error
Publicado: 18 ene 2016
09 nov 2017 -
I'm having trouble with an error: "imap_open() error" in logs
Publicado: 19 feb 2016
014 mar 2018 -
I'm having trouble with the Start Chat button
Publicado: 10 mar 2016
014 mar 2018 -
How can I enable WiActs Single Sign-On?
Publicado: 16 mar 2016
014 mar 2018 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Publicado: 4 abr 2016
04 abr 2016 -
How do I change the number of news posts shown on the portal home page?
Publicado: 4 abr 2016
017 abr 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Publicado: 12 abr 2016
012 mar 2018 -
I'm having trouble getting CSV import to work on my Cloud trial
Publicado: 19 abr 2016
014 mar 2018 -
What limitations do the trial versions have?
Publicado: 19 abr 2016
08 nov 2017 -
I'm having trouble with being redirected to the wrong helpdesk address
Publicado: 4 may 2016
014 mar 2018 -
How do I embed individual knowledgebase articles in an external app or site?
Publicado: 4 may 2016
014 mar 2018 -
I'm having trouble with the agent interface displaying old tickets and notifications
Publicado: 24 may 2016
014 mar 2018 -
I'm having trouble with an error: "mistakes with form"
Publicado: 25 may 2016
014 mar 2018 -
How do I update my portal to the latest version?
Publicado: 27 may 2016
03 oct 2019 -
How do I install the Messenger widget in Wordpress?
Publicado: 22 jun 2016
09 oct 2020 -
How do I install the chat widget in Shopify?
Publicado: 22 jun 2016
08 may 2018 -
How do I install the chat widget in Drupal?
Publicado: 22 jun 2016
014 mar 2018 -
How do I install the chat widget in Joomla?
Publicado: 22 jun 2016
014 mar 2018 -
How do I install the chat widget in Magento?
Publicado: 22 jun 2016
014 mar 2018 -
How do I manage overriding widget and chat settings?
Publicado: 22 jun 2016
017 sept 2020