Agent Guide

Working with tasks


Unlike most Deskpro items, you can’t open a task in the content pane. (The only exception is if you have linked the task to a ticket, in which case it is shown in the ticket’s Tasks tab).

Everything you need to do with tasks can be done in the list pane.

At the top of the list pane, you can choose to sort by Date (most overdue at top, shown here), Assigned agent or Creator.

../_images/tasks-list.png

You can re-assign (delegate) a task by clicking the assigned agent or team, and selecting a new one from the pull-down menu.

../_images/tasks-lp-delegate.png

To mark a task completed, just use the checkbox to the left.

../_images/tasks-completing.png

Double-click on the title of a task to edit it.

Comments (0)

Add a comment

Add a comment

You need to log in before you can submit a comment.

Need a password reminder?