Our Voice channel is built into your helpdesk, allowing you to provide phone support from the same software you use to manage email, tickets, and other channels. Our software enables you to focus on establishing and building relationships with customers and end users.

Connect from the Helpdesk

Don’t waste time switching between your phone, helpdesk and other systems in order to provide great support. Receive inbound calls directly, or reach out to customers with outbound calls - all within the helpdesk.

Caller ID and History

Ensure you’re equipped with as much relevant customer data as possible, and preempt any possible issues before you answer a call. Incoming calls display customer details that arm Agents with vital support information.

Call-to-ticket

Never worry about making frantic notes on a customer call ever again. Answered calls automatically create tickets in Deskpro. You can add notes to the ticket during the call to store the information you discuss immediately. Agents can merge the Voice ticket into any other existing ticket and select which User the ticket should be assigned to if the number was unknown.