The Publish app is used to manage the help content on your web portal.

There are four different types of content you can manage through Publish:

• Knowledgebase articles - rich-text articles that can include images or attachments; they typically address a common user problem or explain how to do something.
• News posts - designed for announcements about product updates, new products, company updates, etc.
• Guides - a feature that allows you to create your own indexed library of instructive user manuals, built right into the Deskpro user portal.
• Downloads - files you want to make available to your users; for example, manuals, brochures or software drivers.
• Glossary - definitions of terms you use in articles to help users understand them.