When you open an individual ticket in the content pane, you can see the information Deskpro stores about it.
Ticket fields are optional.
Clicking on any ticket property will allow you to edit the entry, including custom ticket fields.
IDs and ref codes
Every ticket has a unique ID number. These are assigned in the order tickets are created.
WHPL-4979-OBBV). Your admins may have customized the format. Click on a ticket’s ID to toggle to displaying the ref code instead.
The ref code format can be customized to include information about the date and time that the ticket was created, e.g. 2014-07-WHPL-4979.
Another advantage of ref codes is that they make it harder for your users and competitors to work out how many (or how few) tickets you have.
Note
Put your mouse cursor over an ID or ref code and a yellow clipboard icon appears. Click the icon. The ID or ref is now copied to your clipboard, for easy pasting.
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