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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
6
Custom Fields for Agent Profile
Stephan Koch
Feb 23, 2021
Collecting Feedback
2
1
Community Topic Filter view - want to see 'All'
Marion Abramo
Feb 23, 2021
Collecting Feedback
0
1
Make Deskpro recognise the organisation when it has been cc'd on an email
Mindaugas
Oct 19, 2020
Collecting Feedback
0
2
Character validation on the account registration form
Daniel Hefner
Oct 15, 2020
Collecting Feedback
0
5
Mark agent as absent / enter substitution for agent
Thorsten Breuer
Feb 23, 2021
Report
2
1
Customise time options for follow ups
Mark Edwards
Oct 13, 2020
Collecting Feedback
0
3
Improve error messages when failing to view attachments
Christoph Strauss
Oct 13, 2020
Collecting Feedback
0
4
The ability to see sites a user was on before they start a chat
Steve Bailey
Oct 9, 2020
Collecting Feedback
0
1
Delete a field option without removing it from existing tickets
Steve, Lam Hang
Oct 9, 2020
Collecting Feedback
0
1
Let agent choose default response status
Gary Ramos
Oct 8, 2020
Collecting Feedback
0
6
Ability to resize the subject section column
Juliana
Oct 7, 2020
Collecting Feedback
0
6
Link knowledge base articles into ticket
Ahmad Sahrizal
Oct 6, 2020
Collecting Feedback
0
5
Language detection for voicemail transcripts
David
Sep 30, 2020
Collecting Feedback
1
6
Download multiple tickets at once
Stephanie Pelayo
Sep 30, 2020
Collecting Feedback
1
4
Disable / Enable individual keyboard shortcuts / commands
Jon Morby
Sep 30, 2020
In Development
0
2
Trigger criteria for ticket including ticket charge
Azeem Javed
Sep 28, 2020
Collecting Feedback
0
13
HelpCenter with Sidebar
Tommy Jackson
Sep 28, 2020
Collecting Feedback
0
4
Notifications for when there is a connection issue between Deskpro and our mail server
Ozan Can Gogus | Eclit
Sep 28, 2020
Collecting Feedback
0
9
Improve the Messenger API
Christian Cantinelli
Sep 25, 2020
Collecting Feedback
0
3
Create a Permission for User Groups to Access the Helpcenter Editor
Alvin Lobo
Sep 25, 2020
Collecting Feedback
0
2
See forwarded messages as separate entries in message log
Barry
Sep 24, 2020
Collecting Feedback
0
2
Personalise chat ringtone for agents
An Nguyen
Sep 24, 2020
Collecting Feedback
4
3
Locking 'ordered by' for agents
Niall Dunphy
Sep 24, 2020
Collecting Feedback
0
2
Login cookie from other system
Anand Athi
Sep 21, 2020
Collecting Feedback
0
2
A print button for the guides/Bug with current printing
Brandon
Sep 21, 2020
Collecting Feedback
0
4
Ability to edit the chain of ticket messages when forwarding a ticket
Mindaugas
Sep 17, 2020
Collecting Feedback
0
2
Glossary in PDF
Thorsten Breuer
Sep 15, 2020
Collecting Feedback
0
4
Add Markdown support for Knowledge Base articles
Doug Schmidt
Sep 11, 2020
Collecting Feedback
2
7
Option to prioritise the Reply-To header when an email is received from a specific email address
Anand Athi
Sep 10, 2020
Collecting Feedback
0
4
Printing Issue with Guides
Brandon
Sep 4, 2020
Report
0
1
Option to insert translation of a KB article into a ticket comment
Christoph Strauss
Sep 3, 2020
Report
0
4
Allow setting the main font family
Mel Roth
Sep 2, 2020
Collecting Feedback
0
1
Ask user for feedback when rating an article negative
Thorsten Breuer
Sep 2, 2020
Collecting Feedback
0
7
Make display fields translatable
Koen Glotzbach
Sep 1, 2020
Collecting Feedback
0
2
Search should also include download categories
Christoph Strauss
Sep 1, 2020
Collecting Feedback
0
1
Track the page a chat was initiated from when the widget is embedded
Matt Goldfarb
Aug 26, 2020
Collecting Feedback
0
2
Option to update the brand of a published article or topic
Theresa Harbor
Aug 25, 2020
Collecting Feedback
0
3
Display the name of linked topics to agents editing the topic when content links are being used in Guides
Theresa Harbor
Aug 24, 2020
Collecting Feedback
0
24
Next reply time on an SLA
Niall Dunphy
Aug 21, 2020
Collecting Feedback
3
1
Option to translate contents of custom "Display" field
Koen Glotzbach
Aug 18, 2020
Collecting Feedback
0
1
Link Glossary to Guide Topics
Theresa Harbor
Aug 17, 2020
Collecting Feedback
0
2
Make it easier to add add/manage content links in Guides
Theresa Harbor
Aug 17, 2020
Collecting Feedback
1
1
Call a webhook in the criteria section of a trigger
Eric Meiners
Aug 13, 2020
Collecting Feedback
0
1
Wildcards for email domain association
Nacim
Aug 13, 2020
Collecting Feedback
0
1
API Regex pattern search
Kenneth
Aug 12, 2020
Collecting Feedback
0
3
Cursor always on top when scrolling one page further in the ticket view
Thorsten Breuer
Aug 11, 2020
Collecting Feedback
0
3
Add a message number to the ticket view on the customer Help Center
Marion Abramo
Aug 5, 2020
Collecting Feedback
0
5
Different captcha rules for 'guests' and 'users'
Koen Glotzbach
Aug 3, 2020
Collecting Feedback
0
0
IT Support Manager
Gerry Hooper
Aug 1, 2020
Collecting Feedback
0
4
Sorting Macros
Geoff Knight
Jul 22, 2020
Collecting Feedback
0