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Feature Request Bug Report Design Feedback
Feature Request Bug Report Design Feedback
Community
Community
Feature Request Bug Report Design Feedback
Likes
Title / Author
Status
Comments
Activity
18
Inconsistent behavior in Macro's - follower vs. agents
Quentin
Nov 13, 2019
Collecting Feedback
0
19
Inconsistent Conditions Between Escalations and Triggers
Quentin
Nov 13, 2019
Collecting Feedback
1
19
More Automation Options for Followers
Amy Kunzelman
Nov 12, 2019
Collecting Feedback
0
25
Allow <pre> html tags in the message body of user replies
Christian Mattart
Nov 12, 2019
Collecting Feedback
2
17
Articles are sorted by oldest date
Takahiro Mukoyoshi
Nov 9, 2019
Collecting Feedback
0
16
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Romanita Courson
Nov 7, 2019
Collecting Feedback
2
21
make completed SLA's clearer in the interface
Quentin
Nov 6, 2019
Collecting Feedback
0
32
Changing the Colour of Stat Background
Christian
Nov 5, 2019
Collecting Feedback
1
22
being able to search in Organisation's Notes
Zsolt Kiss
Nov 2, 2019
Collecting Feedback
0
20
Link more than one Ticket at a Time
Barry
Oct 30, 2019
Collecting Feedback
0
16
Allow the ability to search or create filters with the criteria "Label does not exist"
Mark Beazley
Oct 29, 2019
Collecting Feedback
0
14
Prevent urgency changes by agents
Humberto Pomales
Oct 28, 2019
Collecting Feedback
2
16
Export Guide as PDF
Dave Topan
Oct 28, 2019
Collecting Feedback
2
17
Update ticket properties from variable in email text/body
Francois Pienaar
Oct 28, 2019
In Development
0
5
Trigger Action Based on Time Till Date Entered
Steve, Lam Hang
Oct 24, 2019
Collecting Feedback
0
15
Ability to use "Display Name' from AD as default agent name
Francois Pienaar
Oct 21, 2019
Collecting Feedback
0
8
Add Ordered by Date Assigned
Kyle Oliveira
Oct 16, 2019
Collecting Feedback
0
11
Agent Email Notifications Department Specific
Joel Jimenez
Oct 16, 2019
Collecting Feedback
0
10
Ability to automatically cc a user's manager into automatic emails sent out from the helpdesk
Tony Lomanto
Oct 16, 2019
Under Review
0
12
Search for Article Custom Fields
Fusako Iwaya
Oct 14, 2019
Collecting Feedback
0
13
Open shareable link to dashboard with Autorefresh ON
Henning Beck
Oct 11, 2019
Collecting Feedback
0
16
Relative Time vs Actual Time as Agent Preference
Kyle Oliveira
Oct 8, 2019
Collecting Feedback
0
14
Allow News Notifications to be sent out After Publication
Stuart
Oct 8, 2019
Collecting Feedback
0
8
Add language recognition to Microsoft Translator Text app
Koen Glotzbach
Oct 7, 2019
Collecting Feedback
0
18
Percentage of tasks completed within their due date by agent
Matthew Wray
Oct 4, 2019
Report
0
11
Show Parent Custom Fields for Articles
Fusako Iwaya
Oct 3, 2019
Collecting Feedback
0
13
Improve the behaviour of the ID display option in ticket filters
ayşegül
Oct 2, 2019
Collecting Feedback
0
12
Notifications when email attachments exceed the size threshold.
Trendfire
Oct 2, 2019
Collecting Feedback
0
26
Chat support in Deskpro mobile app
Gunnar Giffey
Oct 1, 2019
Collecting Feedback
0
12
Show who is the main recipient of a Users message
Erik Svanberg
Sep 30, 2019
Collecting Feedback
0
12
App View Permissions
Rob Rooney
Sep 25, 2019
Collecting Feedback
0
20
Standard Features
Abe Josef
Sep 24, 2019
Collecting Feedback
3
18
Ability to have saved sets of working hours for different SLAs
Marion Abramo
Sep 24, 2019
Collecting Feedback
0
13
Alert for Pending Articles
Gerry Hooper
Sep 24, 2019
Collecting Feedback
0
26
Auto-Fill causes mistake when creating users and organizations
Marion Abramo
Sep 24, 2019
Collecting Feedback
0
23
Partial word search
Marion Abramo
Sep 23, 2019
Collecting Feedback
0
26
An F5 iRule to set cache-control headers
Bear Golightly
Sep 19, 2019
Collecting Feedback
0
29
Plain Text Email from Ticket Replies
Erik Ecker
Sep 18, 2019
Collecting Feedback
0
19
Instant Messaging Features
Abe
Sep 18, 2019
Collecting Feedback
0
12
Visibility over "real-time" agent activities
Paul Vonic
Sep 13, 2019
Collecting Feedback
0
19
Multiple Download Categories
Quentin
Sep 12, 2019
Collecting Feedback
0
16
Close Ticket through email
Danish Abidi
Sep 11, 2019
Collecting Feedback
0
16
v2 API: Proper handling of mandatory custom fields.
Colin Dunn
Sep 2, 2019
Collecting Feedback
0
29
Is it possible to remove or hide the default filters?
Bart
Aug 29, 2019
Collecting Feedback
2
24
Vertical Ticket View
Matt Kruse
Aug 21, 2019
Collecting Feedback
0
11
Disable the Pending status
Miriam
Aug 21, 2019
Collecting Feedback
0
20
Different ticket defaults for departments
Matt Goldfarb
Aug 20, 2019
Collecting Feedback
0
17
Missed Chat Notifications
Paul Vonic
Aug 20, 2019
Collecting Feedback
1
31
Grouping custom stats
Pamela Kiewitt
Aug 19, 2019
Collecting Feedback
0
15
New Ticket Trigger - Set Organization
Elyse
Aug 16, 2019
Collecting Feedback
0